Relocation Operations Training Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conceptualize, create, deliver, and consistently enhance training programs, communications, operational documentation, and change management strategies that support Sirva operations and strategic client accounts.

• Act as a bridge between Account Management, Operations, Learning & Development, and client stakeholders.

• Design, coordinate, and lead onboarding and continuous training programs for consultants, CXO teams, and operational stakeholders.

• Deliver instructor-led, virtual, and self-paced learning solutions.

• Assess training effectiveness using surveys, participant feedback, and operational performance metrics.

• Oversee training calendars and ensure the timely execution of required learning programs.

• Create and update training materials, process documentation, job aids, operational guides, presentations, and client-facing resources.

• Ensure that materials adhere to client branding, formatting, language, and quality standards.

• Conduct quality reviews for accuracy, consistency, thoroughness, and alignment.

• Generate client-ready presentations and communications.

• Assist in operational and client-driven projects from the planning phase through implementation and post-launch adoption.

• Manage stakeholders, dependencies, timelines, communications, and training activities for new process introductions.

• Lead lessons learned evaluations and identify risks, gaps, and areas for improvement.

• Discover opportunities to enhance training effectiveness, operational uniformity, and employee efficiency.

• Utilize emerging technologies, AI tools, learning platforms, and automation solutions.

• Track training metrics and operational feedback to suggest process enhancements.

• Aid in governance activities related to training documentation and change implementation.

⛳️ Requirements

• Outstanding attention to detail with a proven ability to deliver highly accurate, polished, and professional work outputs.

• Excellent organizational abilities and project coordination, with the capacity to manage multiple competing priorities.

• Capacity to foresee dependencies, risks, and downstream effects of operational changes.

• High level of accountability and ownership for deliverables.

• Ability to work independently while effectively collaborating with global teams.

• Strong presentation, facilitation, and communication skills.

• Proficiency in developing and delivering high-quality client-facing communications, training materials, and presentations.

• Experience with AI-enabled productivity tools, Microsoft Copilot, learning technologies, and digital content platforms.

• Prior experience supporting large, complex client accounts is preferred.

• A minimum of 5 years of experience in Relocation Operations is strongly preferred.

• Experience with both US Domestic and Global Operations is preferred.

• Familiarity with project implementation and operational change management.

• A Bachelor's Degree is preferred.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• FSA/HSA

• Employer HSA Match

• Life & Disability Insurance

• Paid Time Off

• Volunteer Time Off

• ID Theft Protection Plan

• Comprehensive benefits package