Homeless Services, Coordinated Entry System Training and Instructional Design Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Create and implement instructor-led, virtual, online, and blended learning experiences utilizing adult-learning principles and best practices in instructional design.

• Collaborate with CES leadership, subject-matter experts, CES users, participating providers, and program leaders.

• Stay updated on CES policies, operational procedures, assessment practices, referral workflows, implementation requirements, and HUD guidelines.

• Assess learner knowledge and performance gaps to identify target audiences, competencies, instructional goals, and measurable learning objectives.

• Develop curricula, course outlines, lesson plans, facilitator guides, participant workbooks, presentations, job aids, FAQs, website tips, and performance-support resources.

• Convert complex policy, procedural, and technical information into accessible instructional content.

• Create instructional graphics, course layouts, user interfaces, storyboards, and final learning products.

• Evaluate training content for technical accuracy, policy compliance, instructional quality, accessibility, consistency, and usability.

• Prepare and present foundational and specialized CES training.

• Conduct in-person training across the Continuum of Care and lead live webinars.

• Utilize demonstrations, exercises, case scenarios, role plays, guided practice, and group discussions.

• Modify delivery methods to suit various roles, provider types, experience levels, technical skills, and familiarity with CES.

• Organize training sessions and workshops, communicating registration details, prerequisites, logistics, materials, and follow-up resources.

• Manage room setup, technology, attendance tracking, instructional materials, and webinar administration.

• Assist with course setup, enrollment, content maintenance, participant access, completion tracking, and reporting on learning-management or training platforms.

• Travel throughout the CoC geography to provide training and support for CES partners.

• Design assessments, knowledge checks, quizzes, skills demonstrations, practice exercises, and course evaluations.

• Analyze assessment results, feedback, attendance, and technical-assistance requests to enhance instruction.

• Perform root cause analyses and suggest actions to CES Management Entity leadership.

• Address training issues and refer policy or procedural concerns to cross-functional CES partners.

• Identify innovative and cost-effective approaches for delivering high-quality training at scale.

⛳️ Requirements

• Bachelor’s degree in instructional design, education, adult learning, training and development, human services, public administration, communications, social work, or a related field; an equivalent combination of relevant education and professional experience may be considered.

• Minimum of two years of directly related experience with Continuum of Care programs and HUD Coordinated Entry programs.

• Experience in preparing and delivering instructor-led, virtual, or online training for professional audiences.

• Proven experience in developing curricula, lesson plans, presentations, eLearning content, tutorials, job aids, or other instructional materials.

• Familiarity with adult-learning principles, instructional-design practices, facilitation methods, and learner assessment.

• Excellent public-speaking, presentation, facilitation, writing, interpersonal, organizational, and project-management skills.

• Ability to clarify technical and policy concepts for learners with varying roles, experience levels, and technical capabilities.

• Strong attention to detail and a capacity to maintain accurate project, course, and version-control documentation.

• Capability to work independently and collaboratively in a multidisciplinary setting.

• Willingness to travel throughout the CoC geography as needed.

• Preferred: Knowledge of the Continuum of Care program and HUD Coordinated Entry requirements.

• Preferred: Ability to prioritize and manage multiple tasks while adhering to strict deadlines.

• Preferred: Skill in collaborating with subject-matter experts and converting complex information into clear learning content.

• Preferred: Ability to provide responsive and professional user support through various communication channels.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for disabled veterans, individuals with disabilities, and those with sincerely held religious beliefs.

• Confidential accommodation support.

• Benefit offerings referenced in the Transparency in (Benefits) Coverage Act.