Training Services Coordinator

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Oversee scheduling operations while ensuring exceptional service delivery standards are met.

• Develop and manage schedules tailored to client specifications.

• Partner with clients and vendors to accommodate scheduling needs.

• Respond promptly and effectively to client scheduling requests.

• Address and resolve any scheduling challenges or issues that arise.

• Maintain high quality assurance standards for schedule accuracy and dependability.

• Identify and report scheduling problems to the Delivery Services Manager.

• Juggle multiple scheduling responsibilities in a dynamic environment.

• Respond to client inquiries, ensuring a positive and professional interaction.

• Operate independently while also collaborating with team members.

⛳️ Requirements

• Must be at least 18 years old.

• A high school diploma or higher is preferred.

• Ability to undergo a background check and drug screening.

• Availability to work an 8-hour night shift and on Public Holidays from 8 PM to 8 AM, Monday to Friday.

• At least one year of experience in a customer service position.

• Capability to work both independently and as part of a team.

• Proficient in English communication.

• Strong work ethic.

• Excellent organizational skills.

• Ability to multitask effectively.

• Technical proficiency, including familiarity with Microsoft TEAMS, Office, and Excel.

• Strong problem-solving abilities.

• Exceptional interpersonal and communication skills.

• Strong customer service orientation.

🏝️ Benefits

• Full-time employment with benefits starting on day one, including paid holidays.

• Paid training programs.

• Weekends off.