Owner Success Associate

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Professionally and efficiently manage inquiries from property owners, delivering precise information about bookings, property performance, operational processes, and other pertinent topics.

• Proactively track property performance and revenue by reviewing financial and operational outcomes, identifying trends and opportunities, and suggesting actions to enhance revenue, occupancy, and overall results.

• Engage in discussions with owners about performance and commercial strategy, utilizing data and insights to clarify results, manage expectations, and agree on improvement actions.

• Facilitate communication between property owners and internal teams, including Operations, Guest Experience, and Finance.

• Take responsibility for owner requests and issues, investigate concerns, identify solutions, and escalate cases when necessary.

• Maintain precise records of interactions and cases within internal systems and CRM.

• Ensure timely follow-up and resolution while keeping owners updated.

• Recognize recurring challenges and opportunities for improvement, sharing feedback and insights.

• Adapt to changing processes, systems, and tools in a dynamic international setting.

⛳️ Requirements

• Proficient in English.

• Currently residing in Brazil.

• Availability to work during European business hours.

• Previous experience in customer service, account management, hospitality, property management, or a similar client-facing position.

• Strong commercial acumen and confidence in handling performance and revenue-related data.

• Comfortable engaging in challenging or commercially sensitive discussions with owners, particularly regarding occupancy, revenue performance, pricing strategy, and necessary actions for improvement.

• Ability to articulate data and recommendations clearly, manage expectations, and constructively challenge owners when needed.

• Excellent written and verbal communication skills.

• Strong organizational and multitasking capabilities.

• A proactive, solution-oriented mindset with a significant level of ownership and accountability.

• Confidence in using digital tools, CRM platforms, and online communication systems.

• Ability to work independently while effectively collaborating with an international team.

• Comfortable in a fast-paced and evolving environment.

🏝️ Benefits

• Become part of an international and multicultural team within the travel and hospitality sector.

• Work in a vibrant, technology-driven atmosphere.

• Collaborate with teams across various countries and markets.

• Enhance your experience in owner relations, hospitality, and property management.

• Be involved in a growing company that highly values initiative, ownership, and continuous improvement.

• Join an inclusive environment that welcomes individuals from diverse backgrounds, experiences, and perspectives.