Training Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and enhance the skills of clinical and coding trainers.

• Foster accountability, engagement, and ongoing improvement within the training team.

• Define performance expectations and offer constructive feedback, coaching, and development opportunities.

• Supervise trainer performance, manage workload prioritization, deliverables, and operational deadlines.

• Create and implement training strategies that support onboarding, accelerate proficiency, enhance performance, and build capabilities.

• Ensure training programs are relevant, accurate, and aligned with business requirements, client expectations, and operational priorities.

• Conduct assessments to determine training needs and identify capability gaps.

• Evaluate and enhance training effectiveness through performance metrics, participant feedback, observations, and assessments.

• Collaborate with Operations, Quality, Clinical, Coding, and Leadership teams.

• Maintain comprehensive training records, reporting, trainee progress tracking, and readiness metrics.

• Organize and lead training sessions, workshops, webinars, and developmental activities.

• Manage team resources effectively and eliminate obstacles impacting trainer success.

• Stay updated on industry trends, best practices, and learning methodologies.

• Report directly to the Senior Training Manager.

⛳️ Requirements

• Bachelor’s degree in Education, Business, Healthcare, or a related field (or equivalent experience).

• 5+ years of experience in training or learning & development within the healthcare sector, including nursing and/or medical coding.

• Demonstrated expertise in leading and developing trainers, including nurses and certified coders.

• Certification in training or learning & development is highly preferred.

• A background in nursing, medical coding, or healthcare operations is strongly preferred.

• Ability to enhance team skills and accelerate proficiency through effective training delivery and coaching.

• Experience in improving training outcomes, performance, and quality through targeted development strategies.

• Capability to assess skill gaps and implement targeted development plans.

• Strong leadership, coaching, mentoring, and accountability abilities.

• A data-driven approach to assess training effectiveness.

• Excellent communication and stakeholder management skills across operations, quality, and leadership.

• Ability to simplify complex clinical and coding concepts for practical training.

• Experience in outpatient, DRG, or CVA auditing is preferred but not mandatory.

• Ability to deliver a 5–10 minute presentation on training methodologies.

• U.S.-based work eligibility is implied by the location requirement.

🏝️ Benefits

• Healthcare, vision, and dental coverage.

• 401(k) options available.

• Fast-paced and innovative environment with industry-leading experts.

• Hands-on experience with top-tier healthcare clients.

• A collaborative, supportive, and inclusive culture.

• Up to 10% annual travel for team meetings and limited client onsite engagements.