Knowledge Management and Learning Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain articles, guides, toolkits, lessons, and assessments within the Internal Knowledge Base and Learning Management System.

• Collaborate with subject matter experts to collect and verify information, address content deficiencies, and create clear, accurate, and accessible materials.

• Oversee content requests and development projects, defining scope, coordinating with stakeholders, and prioritizing tasks under the direction of L&D leadership.

• Manage schedules for content reviews and follow-ups with subject matter experts in both systems.

• Conduct audits of resources, implement revisions, document review results, and suggest consolidation or retirement of materials.

• Uphold IKB governance, content standards, organization, taxonomy, and publishing practices.

• Propose and execute approved improvements to governance processes.

• Leverage search data, usage trends, employee feedback, and review completion metrics to recommend content enhancements and report on content health and unresolved risks.

• Oversee LMS publishing, archiving actions, audience assignments, and operational delivery.

• Coordinate rollout communications and resource accessibility with Internal Communications.

• Collaborate with Product Operations on internal product content and platform requirements.

• Implement confidentiality, security, accessibility, and access standards throughout the content lifecycle.

• Confirm the accuracy, clarity, and completeness of AI-assisted content.

• Maintain guidelines for contributors and shared procedures.

• Cross-train with the L&D Specialist II and provide backup support for learning systems administration and operations.

⛳️ Requirements

• Bachelor's degree in Information or Knowledge Management, Learning and Development, Education, English, Communications, Human Resources, or a related field preferred, or equivalent professional experience.

• A minimum of 3 years of applicable experience in knowledge management, technical writing, content development, learning and development, or a related field.

• Practical experience with a knowledge base or documentation platform.

• Proven track record in developing or enhancing content organization, standards, governance practices, or review workflows.

• Experience interviewing subject matter experts and creating, validating, and maintaining knowledge resources or learning content.

• Background in creating LMS lessons, curating learning content, or assisting with LMS administration.

• Exceptional writing, editing, and interviewing capabilities.

• Familiarity with information architecture, taxonomy, metadata, search optimization, and the content lifecycle.

• Ability to apply fundamental adult learning principles and ensure accessible content practices.

• Capability to influence without authority and foster effective relationships with subject matter experts.

• Competence in interpreting usage and feedback data and assessing potential improvements.

• Comfort with content platforms, Markdown, and basic HTML formatting.

• Sound judgment in handling confidential information.

• Proven ability to effectively utilize AI tools to enhance productivity and outcomes.

• Must have authorization to work in the US; CivicPlus cannot provide visa sponsorship.

🏝️ Benefits

• Comprehensive health insurance.

• Dental insurance.

• Vision insurance.

• Flexible Time Off.

• 401(k) plan.