Training Facilitator

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide instructor-led, virtual, and blended training to end users, operational staff, and program stakeholders as part of a large-scale Medicaid enterprise system implementation.

• Conduct scheduled training sessions utilizing established curricula while tailoring delivery to accommodate diverse learning styles and experience levels.

• Offer engaging training through various formats including instructor-led, virtual, webinar-based, on-the-job, and blended learning.

• Facilitate courses aimed at enhancing operational readiness, system adoption, compliance, and the development of non-technical skills.

• Collaborate with business units, subject matter experts, and instructional designers to ascertain learning needs and validate training resources.

• Assist in conducting training needs assessments and identifying suitable learning solutions for addressing performance gaps.

• Create and maintain lesson plans, facilitator guides, participant materials, job aids, presentations, manuals, handouts, and other educational resources.

• Conduct live and recorded training sessions utilizing learning technologies and communication platforms.

• Offer post-training support, coaching, resources, and guidance to enhance learner success and performance improvement.

• Keep training records and documentation in accordance with organizational standards and confidentiality protocols.

• Contribute to the ongoing enhancement of training curricula, delivery methods, and overall learner experience.

• Engage with employees, leaders, subject matter experts, clients, and business partners.

• Maintain responsibility for training delivery, learner engagement, project timelines, and training effectiveness.

• Perform additional tasks as assigned.

• Support an assigned eight-hour shift within Pacific Time business hours for a project running from 9/28/26 to 12/31/26.

⛳️ Requirements

• In-depth knowledge of adult learning principles, instructional design methodologies, and techniques for engaging learners.

• Proven experience in facilitating both in-person and virtual learning programs.

• Competence in utilizing training technologies, business software applications, and virtual learning platforms effectively.

• Excellent presentation, facilitation, verbal communication, and interpersonal skills.

• Experience in developing training documentation, participant materials, and facilitator guides.

• Strong organizational and project management capabilities, with the ability to juggle multiple priorities and deadlines.

• Proficient in technical writing, proofreading, and editing.

• Capacity to work both independently and collaboratively within cross-functional teams.

• Strong analytical and problem-solving skills.

• Ability to effectively lead a virtual classroom with confidence and empathy.

• Capability to maintain confidentiality and professionalism when interacting with employees and stakeholders.

• Availability to work an assigned eight (8) hour shift between 8:00 AM and 4:30 PM Pacific Time, Monday through Friday.

• Ability to work from a secure, distraction-free remote environment with reliable high-speed internet access.

• A bachelor's degree or an equivalent mix of education and experience.

• Three (3) to five (5) years of experience in training delivery, facilitation, adult learning, or employee development.

• Preferred experience in delivering training on enterprise systems or within a Medicaid, health and human services, or public sector context.

• Proficiency in Microsoft Office, including Word, PowerPoint, and Teams.

• Must be eligible to work in the United States; sponsorships are not available.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Flexible work arrangements and a supportive team environment.