Training Delivery Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Training Development Leads to comprehend resources and deliver instructional content for designated courses.

• Discover, learn, and disseminate best practices in the Microsoft 365 environment in one-on-one or remote classroom settings.

• Investigate solutions to student inquiries related to commercial off-the-shelf technology, primarily focusing on Microsoft 365 and associated applications.

• Organize follow-ups with training participants to assist them in utilizing commercial off-the-shelf products.

• Evaluate and update supporting documentation, storing it in Teams or SharePoint Online.

• Oversee and manage the electronic training calendar.

• Record training metrics, including attendance, monthly classes, and student survey response rates.

• Assist in the coordination, development, and delivery of computer-related training.

• Provide second-level support and collaborate with Help Desks for training coordination.

• Offer standards, services, and guidance for IT-related training programs.

• Create, deliver, and coordinate training courses and materials that address agency requirements.

• Conduct training sessions and produce training job aids as needed.

• Facilitate one-on-one mentoring sessions online or via phone.

• Execute additional duties as assigned.

⛳️ Requirements

• Master’s degree (preferred) or Bachelor’s degree from an accredited post-secondary institution or program.

• 7 to 9 years of experience leading complex projects in the relevant field of expertise.

• Minimum of 7 years of overall experience.

• At least 7 years of specific experience in the domain.

• Proficiency in Microsoft 365 and related applications.

• Capability to deliver training remotely through MS Teams or Zoom utilizing Government Furnished Equipment (GFE).

• Skill in creating non-interactive video-based training materials.

• Ability to present instructional content in a structured and logical manner.

• Strong written and verbal communication skills, clear and concise.

• Experience in creating multimedia content using Camtasia or alternative authoring tools.

• Familiarity with Google Workspace is advantageous.

• Capacity to develop training/job aids as required.

• Proficient in conducting one-on-one mentoring sessions online or by telephone.

• Knowledge of training development, including course design, training syllabus, and the ADDIE instructional system design model.

• Comprehensive knowledge of relevant hardware and software.

• Understanding of computer functions and associated technical terminology.

• Exceptional interpersonal skills along with outstanding oral and written communication abilities.

• Ability to obtain a Help Desk Institute (HDI) certification within 30/60 days.

• Desired: Help Desk Institute (HDI) certification.

• Minimum clearance required to start: Public Trust.

• Must be a US Citizen.

🏝️ Benefits

• Opportunities for professional development that promote career advancement.

• An employee-first culture.

• Position allows for remote work.

• No travel necessary.

• Reasonable accommodations provided for disabilities.

• Commitment to equal employment opportunities and affirmative action.

• A drug-free workplace.