Training Coordinator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Develop, maintain, and enhance training content and resources

• Assist counselors across Trevor’s crisis services programs by implementing industry best practices

• Organize, facilitate, and oversee year-round training for a large number of trainees

• Lead workshops, role-playing exercises, shadow sessions, and related trainee activities

• Support the daily operations of the training team

• Identify opportunities for professional development and continuous learning for counselors

• Address written inquiries promptly

• Keep accurate records of trainee progress and performance data across various platforms

• Collaborate with team members and management to pinpoint training needs and areas for improvement

• Engage in at least one 4-hour direct service shift per month as a crisis counselor

• Work collaboratively with different teams to ensure training programs align with organizational objectives

• Assess training programs, analyze training data, and strive for ongoing enhancements

• Assist with special projects, administrative duties, and report preparation

• Contribute to The Trevor Project’s mission of suicide prevention and crisis intervention for LGBTQ+ youth

⛳️ Requirements

• A minimum of 3 years of relevant experience in designing and facilitating training or educational programs

• Proficient in computer tools and online training platforms (LMS & MOOCs)

• Capability to develop effective training materials, manuals, and visual resources utilizing Articulate, Adobe Captivate, iSpring, and Canva

• Strong oral and written communication skills in both Spanish and English

• Ability to collaborate effectively with multidisciplinary teams

• Empathy and sensitivity when addressing trauma and consent-related issues

• Commitment to confidentiality and the ethical handling of sensitive information

• Experience in team management or leadership roles

• Background in crisis situations or providing emotional support

• Awareness of the issues and challenges faced by LGBTQ+ youth in crisis

• Experience in evaluating the effectiveness of training programs and gathering data for ongoing improvements

🏝️ Benefits

• Comprehensive health, dental, and vision insurance

• Generous paid time off and holidays

• Opportunities for professional development and growth

• Supportive work environment committed to diversity and inclusion