Trainer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide training for new hires and ongoing sessions that emphasize customer service, sales expertise, client product knowledge, as well as company policies and procedures.

• Educate leadership team members on their contributions, management skills, and internal policies and procedures.

• Conduct training in both remote virtual settings and physical locations using Adobe Connect or similar platforms.

• Maintain high success rates for graduates through assessment ratings and their performance in the workplace.

• Collaborate with clients to design and modify curriculums while creating supportive materials.

• Organize and implement activities and incentives to keep trainees engaged.

• Develop lesson plans and course outlines.

• Perform proficiency assessments and certify trainees upon completion.

• Facilitate nesting or on-the-job training sessions.

• Conduct classes with groups ranging from 10 to 100 learners.

• Assist in the ongoing development of associates alongside supervisors and management.

• Lead refresher and cross-training modules.

• Ensure trainees achieve success in production and maintain long-term retention.

• Handle phone inquiries or support operational needs when not actively training, based on business requirements.

⛳️ Requirements

• At least one year of experience teaching in an adult learning environment, ideally within the contact center, customer service, or a related sector.

• An undergraduate degree in Instructional Design, English, or a related field.

• Experience with virtual online platforms, including blogging or teaching.

• Capability to establish rapport in an online virtual setting.

• Strong oral and written communication skills across all levels of the organization.

• Proven presentation and facilitation abilities.

• Skilled in Microsoft Office applications, including PowerPoint and Word.

• Flexibility to work any shift across 7 days a week.

• Understanding of Standard Operating Procedures and knowing when to seek guidance.

• Adaptability to implement changes swiftly.

• An outgoing and engaging personality.

🏝️ Benefits

• A global experience company culture.

• A workplace that emphasizes diversity.

• A work-from-home program.

• Recognition as an award-winning employer for being a Best Place to Work.