Trilingual Trainer

This is a fully remote position, open to applicants in France.

📋 Description

• Act as the educational and platform authority within the Professional Services team.

• Enable clients to establish Collaborative Learning organizations by mastering both the platform and its methodology.

• Take ownership of the One-to-Many offering, which includes Engagement Academy and Stadium webinars.

• Provide scalable learning content and assist clients in effectively adopting the platform.

• Collaborate closely with Customer Success and Product teams to address client challenges and requirements.

• Achieve mastery of the platform's core user experience and Collaborative Learning methodology.

• Obtain certification in the methodology.

• Host Stadium webinars and collect feedback from peers.

• Revise the Engagement Academy in accordance with product updates.

• Contribute to the internal knowledge base on Confluence.

• Lead initiatives to enhance the One-to-Many strategy.

• Participate in Product discovery meetings and provide insights regarding client adoption.

• Evaluate Academy completion rates and Stadium satisfaction metrics.

• Develop processes and maintain updates on Confluence.

• Onboard and mentor new Trainers.

• Create advanced toolkits and training pathways based on successful client experiences.

⛳️ Requirements

• Minimum of 3 years of proven experience as a Trainer or in a client-facing role within Customer Success/Care.

• Exceptional writing abilities across various styles and tones.

• Flawless spelling and grammar in German, English, and French.

• Noteworthy listening and teaching capabilities.

• Clear and succinct written and verbal communication skills.

• Proactive and results-driven approach to work.

• Previous experience in the learning industry is advantageous.

• Passion for the company’s culture and work environment.

🏝️ Benefits

• Work From Home stipend.

• RTT.

• Lunch vouchers.

• Medical insurance.

• Gym subscription.

• One month of parental leave for the second parent.

• Flexible working hours.

• Full remote work available from anywhere in France.

• Equity options.

• Variable compensation component.

• Active employee resource groups (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity).

• Corporate Social Responsibility programs.

• Convexity Culture framework along with team, product, and process resources.