Tongan Interpreter

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage on-demand telephone interpreting calls between speakers of Tongan and English.

• Convey accurate concepts and meanings in accordance with established interpretation protocols.

• Provide interpretation services across various sectors, including healthcare, government, insurance, finance, utilities, travel and hospitality, general business, law enforcement, court, and emergency services.

• Communicate clearly in both languages, utilizing proper pronunciation, enunciation, and courteous expressions.

• Uphold a professional, courteous, neutral, and objective demeanor at all times.

• Stay composed during sensitive or emergency calls, including those made to 911.

• Ensure punctuality and availability during designated work hours.

• Adhere to client instructions and interpretation protocols.

• Employ appropriate terminology and understand procedures across diverse industries.

• Exhibit cultural sensitivity in a multifaceted environment.

• Respond promptly to interpreting sessions and meet company service standards during prolonged calls or high call volumes.

• Operate from a quiet and secure home office.

• Provide verbal interpretation; this role does not include written translation.

⛳️ Requirements

• Proficiency in Tongan and English, along with a strong understanding of the associated cultural dynamics.

• Capability to offer cultural competency and recognize regional and accent variations.

• Exceptional listening, retention, and note-taking skills.

• Ability to maintain neutrality and objectivity during sensitive discussions.

• Flexibility to adapt to LanguageLine Solutions technology advancements.

• Must be at least 18 years old.

• Legally permitted to work in the United States.

• Must possess work authorization that does not currently or in the future require visa sponsorship.

• High school diploma or equivalent education.

• A dedicated personal device for business-related tasks is required.

• Desktop or laptop computer operating on Windows, MacOS, or ChromeOS, or an acceptable tablet/smartphone.

• High-speed internet connection with a minimum of 5 Mbps download, 3 Mbps upload, a ping of no more than 300 ms, and jitter of no more than 30 ms.

• Access to a quiet area devoid of background noise or distractions.

• Capacity to operate a keyboard and mouse while remaining stationary in front of a computer for the majority of the workday.

• Ability to utilize company-provided software and systems effectively.

• Adequate manual dexterity for typing or writing tasks.

• Ability to lift items weighing up to 26 lbs.

• Proficiency in reading and writing the requested languages is highly preferred.

• Educational background or work experience in language-related fields is preferred.

• A post-offer pre-employment background check and/or drug screening may be required based on the location.

🏝️ Benefits

• Employee Referral Program.

• Opportunities for advancement within the organization.

• Interpreter support services.

• A commitment to an inclusive and diverse workplace.

• Training and opportunities to acquire new skills.

• Assistance from a Senior Language Specialist and the Interpreter and Technology Help Desks.

• This is an independent contractor position; employee benefits are not applicable.