Igbo Interpreter

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage on-demand telephone interpreting calls between speakers of Igbo and English.

• Accurately convey the meaning of conversations in accordance with established interpretation protocols.

• Provide interpretation services across various sectors, including healthcare, government, insurance, finance, utilities, travel and hospitality, business, law enforcement, court, and emergency services.

• Communicate clearly in both languages, ensuring proper pronunciation, enunciation, and courteous expressions.

• Uphold a professional demeanor throughout all interpreting sessions.

• Maintain composure during emotional, sensitive, or urgent calls, including those related to 911 emergencies.

• Ensure punctuality and availability during scheduled work hours.

• Adhere to client instructions and protocols while refraining from unauthorized interaction with limited-English speakers.

• Utilize appropriate terminology and possess an understanding of procedures across various industries.

• Exhibit cultural sensitivity in a diverse environment.

• Meet required service standards during prolonged calls and periods of high call volume.

• Operate from a home office that is quiet and secure.

⛳️ Requirements

• Proficiency in both Igbo and English, along with a strong grasp of the associated cultural dynamics.

• Capability to provide cultural competency and evaluate regional and accent variations.

• Exceptional listening, retention, and note-taking abilities.

• Ability to maintain neutrality and objectivity when addressing sensitive topics.

• Preferred education or work experience in language-related fields such as teaching, language assessment, translation, or interpretation.

• Must be adaptable to LLS technology advancements.

• Minimum age of 18 years.

• Legally authorized to work in the United States.

• Must possess work authorization that does not currently or will not in the future require visa sponsorship.

• High school diploma or equivalent qualification.

• Ability to read and write in the required languages is highly preferred.

• Personal device dedicated to business purposes.

• Desktop or laptop with Windows, MacOS, or ChromeOS, or an acceptable tablet/smartphone.

• High-speed internet connection with a minimum of 5 Mbps download speed, 3 Mbps upload speed, a ping of no more than 300 ms, and jitter not exceeding 30 ms.

• Access to a quiet workspace free from background noise and distractions.

• Capability to operate a keyboard and mouse while remaining stationary in front of a computer for most of the workday.

• Proficiency in using company-provided software and systems.

• Sufficient manual dexterity for typing or writing tasks.

• Ability to lift up to 26 lbs.

• May be required to complete a post-offer, pre-employment background check and/or drug screening depending on location.

🏝️ Benefits

• Employee Referral Program.

• Opportunities for advancement within the organization.

• Interpreter support.

• A diverse and inclusive work environment.

• Industry-leading training.

• Opportunities to acquire new skills and enhance your existing skill set.

• Support from a Senior Language Specialist and Interpreter and Technology Help Desks.

• Independent contractor position; not eligible for employee benefits.