Title Specialist I

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Process vehicle titles with accuracy and efficiency.

• Confirm the correctness of title information.

• Engage with clients and regulatory bodies to address title-related issues.

• Cultivate an understanding of title information at the US Federal, State, and Territory levels, as well as internal policies and NextGear's customer service standards.

• Assess titles for negotiability and sign and reassign titles on behalf of clients.

• Prepare applications for new titles on behalf of clients as required.

• Assist with lien perfection on collateral financed by NextGear Capital when necessary.

• Release NextGear Capital liens on fully paid collateral in accordance with policy and procedure.

• Communicate with internal and external clients through email, ServiceNOW tickets, and phone interactions.

• Address routine inquiries, adhere to guidelines, and apply judgment based on experience.

• Collaborate with senior Title Specialists and Titles & Records leadership on intricate title issues.

• Follow directives and uphold workflow standards with integrity.

• Meet production, quality, and performance metrics.

• Comply with NextGear Capital and Cox Automotive policies and procedures.

• Execute additional tasks as assigned by Titles & Records leadership.

⛳️ Requirements

• High School Diploma or GED is required.

• Typically, less than 2 years of relevant experience.

• Strong organizational and time management skills are essential.

• Attention to detail is a must.

• Effective communication skills and a customer-oriented attitude are required.

• Proficiency in Microsoft Office Suite is necessary.

• Applicants must reside in California, Washington, Florida, Georgia, Texas, Ohio, or Arizona.

• Must be authorized to work in the United States for any employer without current or future sponsorship.

• No OPT, CPT, STEM/OPT, or visa sponsorship is available now or in the future.

• Must successfully pass a pre-employment drug test.

🏝️ Benefits

• A minimum of sixteen hours of paid time off each month.

• Seven paid holidays throughout the year.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

• Reasonable accommodations provided upon request by qualified applicants or employees with disabilities.