TikTok Shop Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute the account operating rhythm, which encompasses agendas, notes, action items, and recaps for WBRs/MBRs/QBRs.

• Develop and sustain 30-60-90 day client plans detailing owners, timelines, and success metrics.

• Create client updates and presentation slides, converting performance data into narratives and actionable next steps.

• Oversee tickets and issues, pursue dependencies, and ensure alignment among stakeholders.

• Manage the daily hygiene of the Seller Center, including PDP checks and catalog updates.

• Track and report on account health metrics while identifying potential risks.

• Initiate and coordinate promotions in collaboration with Content and Media teams.

• Assist in troubleshooting approvals and policy matters through documentation of evidence and escalation processes.

• Write briefs for Content and Creative teams while monitoring revisions against SLAs and quality standards.

• Collaborate with Media and Analytics on dashboards, UTM maintenance, and performance reports.

• Work with Ops and Logistics to ensure fulfillment readiness and enhance customer experience.

• Maintain comprehensive source-of-truth documentation in Notion, including trackers, risk logs, promotional calendars, and asset libraries.

• Conduct QA checks for accuracy, links, pricing, promotional eligibility, and compliance.

• Refine playbooks and SOPs while capturing lessons learned during retrospectives.

• Shadow Senior AM in strategy formulation, escalations, negotiations, and QBR storytelling.

• Gradually take the lead on client calls, scope modifications, and mini-initiatives.

⛳️ Requirements

• 1–7+ years of experience in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience is a plus).

• Strong project management abilities: task tracking, timelines, and stakeholder coordination.

• Proficient in Google Sheets/Excel.

• Comfortable working with dashboards and performing basic data analysis (filters, pivots, lookups).

• Exceptional written and verbal communication skills with a strong customer service focus.

• Familiarity with TikTok as a consumer platform.

• Eagerness to become proficient in TikTok Shop.

• Strong knowledge of beauty and cosmetic brands.

• Strategic thinker with a desire to learn through practical execution.

• High agency and capability to take ownership without constant guidance.

• Ability to craft concise, client-ready updates and transform metrics into straightforward narratives with clear actions.

• TikTok-native with an inquisitive interest in TikTok Shop mechanics.

• A builder mindset, focused on documentation, templating, and system improvement.

• Actively seeks feedback and aims to rapidly advance to a Senior AM role.

• Experience with TikTok Shop, Seller Center, or marketplace operations is a significant advantage.

🏝️ Benefits

• Performance-based incentives/commission.

• Flexible/hybrid work arrangements (location-dependent).

• High level of autonomy and genuine ownership from day one.

• Direct exposure to leading brands.

• Mentorship from Senior AMs and leadership.

• Clear, merit-based career advancement opportunities.

• Growing responsibilities, influence, and compensation as the scope expands.