Therapy Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Conduct Medicare Advantage trials, articulate the functions of advanced model pumps, trial 51 and 52 devices, and assess out-of-pocket cost variations.

• Organize and execute product demonstrations.

• Measure patients and offer guidance on the correct usage of Lympha Press compression devices.

• Ensure patients are accurately fitted for optimal device comfort and functionality.

• Educate patients about compression therapy devices, garment application, prescribed protocols, and initiating therapy sessions.

• Communicate patient rental agreements and clarify financial responsibilities.

• Provide tailored verbal instructions to patients and caregivers based on specific needs.

• Address patient inquiries and concerns regarding devices or documentation in a professional manner.

• Confirm appointments, outline expectations for in-home visits, and organize necessary equipment and supplies.

• Collaborate with internal operations teams to ensure order completion and accurate documentation.

• Identify and escalate patient needs or concerns for immediate follow-up by patient relations.

• Utilize translation resources or partners to bridge language gaps.

• Adhere to federal, state, accreditation, insurance, HIPAA, non-disclosure, and non-solicitation regulations.

• Travel extensively within the designated territory for in-home visits.

• Work cohesively with company employees, managers, and various departments.

• Perform responsibilities in alignment with the company's mission, vision, and objectives.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• At least six (6) months of relevant healthcare experience is required.

• Professional certification or license is preferred but not essential.

• Prior experience in the medical device industry is advantageous.

• Excellent written and verbal communication skills are necessary.

• Strong organizational, time management, and multitasking skills are essential.

• Familiarity with scheduling, travel, and documentation applications is important.

• Self-motivated, disciplined, and capable of working independently while meeting expectations of the role.

• Willingness to travel to patient residences or healthcare facilities for appointments.

• Ability to quickly learn and effectively utilize company-specific software and handheld technology tools.

• Capability to lift and carry up to 60 pounds.

• Ability to sit, stand, bend, kneel, and reach as required for patient care.

• Proficiency in reading printed materials and computer screens.

• Hearing and speech abilities required for in-person communication and phone calls.

• Manual dexterity and stamina to perform job functions and to sit for extended periods.

🏝️ Benefits

• Part-time, flexible work schedule.

• An additional $50 for each completed Medical Advantage Plan visit.

• Mileage reimbursement at a rate of $0.25 per mile.

• Field-based role providing in-home patient care and education.