Therapy Coordinator

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Conduct Medicare Advantage trials and articulate the benefits of advanced model pumps.

• Trial the 51 and 52 devices while assessing out-of-pocket cost variations.

• Organize and execute product demonstrations.

• Measure patients and provide guidance for using Lympha Press compression devices.

• Ensure proper sizing for optimal device fit and patient comfort.

• Instruct patients and caregivers on the use of compression therapy devices, garment application, prescribed protocols, and therapy sessions.

• Explain rental agreements, financial obligations, and personalized verbal instructions.

• Address patient inquiries and concerns regarding devices and documentation in a professional manner.

• Confirm appointments, set expectations for in-home visits, and manage equipment and supplies.

• Collaborate with internal operations teams regarding orders and documentation.

• Identify, escalate, and relay patient needs to the patient relations team.

• Utilize translation resources or partners where necessary.

• Travel extensively within the designated territory for in-home patient visits.

• Work in cooperation with company employees, managers, and various departments.

• Carry out responsibilities in accordance with the company's mission, vision, and objectives.

⛳️ Requirements

• A High School Diploma or GED is required.

• A minimum of six (6) months of relevant healthcare experience.

• Professional certification or license is preferred but not mandatory.

• Previous experience in the medical device industry is advantageous.

• Strong written and verbal communication capabilities.

• Effective organizational, time management, and multitasking skills.

• Familiarity with scheduling, travel, and documentation applications.

• Ability to work independently while fulfilling role expectations.

• Willingness to travel to patient homes or healthcare facilities.

• Capability to learn and utilize company-specific software and handheld technology tools.

• Ability to lift and carry up to 60 pounds.

• Capacity to sit, stand, bend, kneel, and reach as necessary for patient care.

• Proficient in reading printed materials and computer screens.

• Hearing and speech abilities necessary for communication in person and over the phone.

• Manual dexterity and stamina required to perform job functions.

• Must adhere to HIPAA, non-disclosure, non-solicitation, federal, state, accreditation, and insurance regulations.

🏝️ Benefits

• Flexible schedule.

• Additional $50 per completed Medicare Advantage Plan visit.

• Mileage reimbursement at $0.25 per mile.