Therapy Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Conduct Medicare Advantage trials, detailing advanced model pumps and reviewing out-of-pocket expenses.

• Arrange and execute product demonstrations, take patient measurements, and provide guidance on Lympha Press compression devices.

• Ensure patients are accurately sized for optimal device fit and comfort.

• Educate patients about compression therapy devices, garment application, prescribed protocols, and therapy sessions.

• Communicate patient rental agreements and financial responsibilities to patients and their caregivers.

• Address patient inquiries and concerns regarding devices or documentation in a professional manner.

• Confirm appointments, set expectations for in-home visits, and organize necessary equipment and supplies.

• Collaborate with internal operations teams to ensure order completion and proper documentation.

• Elevate patient needs or concerns to the patient relations team for same-day follow-up.

• Utilize translation resources or partners when necessary.

• Adhere to federal, state, accreditation, insurance, HIPAA, non-disclosure, and non-solicitation regulations.

• Travel extensively within the designated territory for in-home patient visits.

• Work collaboratively with colleagues, managers, and various departments.

• Carry out responsibilities in line with the company's mission, vision, and objectives.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A minimum of six (6) months of relevant healthcare experience is required.

• Professional certification or license is preferred but not essential.

• Prior experience in the medical device industry is advantageous.

• Excellent written and verbal communication skills are crucial.

• Strong organizational, time management, and multitasking abilities are necessary.

• Familiarity with technology, including scheduling, travel, and documentation applications, is expected.

• Must be self-motivated, self-disciplined, and capable of working independently while fulfilling role expectations.

• Willingness to travel to patient homes or healthcare facilities for appointments is required.

• Ability to quickly learn and effectively utilize company-specific software and handheld technology tools is essential.

• Capability to lift and carry up to 60 pounds.

• Ability to sit, stand, bend, kneel, and reach as necessary for patient care.

• Proficiency in reading printed materials and computer screens.

• Hearing and speech ability required for communication in person and over the phone.

• Manual dexterity to perform job functions and stamina to frequently sit for extended periods is necessary.

🏝️ Benefits

• Flexible scheduling options.

• Opportunity to directly influence patient outcomes.

• Increased per-visit rates as more deliveries are completed.

• Additional $50 payment for Medical Advantage Plan visits.

• Mileage reimbursement at a rate of $0.25 per mile.