Therapy Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct in-home device deliveries, trials, and patient education within a specific geographic area.

• Carry out Medicare Advantage trials and clarify the differences between advanced model pumps and out-of-pocket costs.

• Arrange and execute product demonstrations, take patient measurements, and guide patients on the proper use of Lympha Press compression devices.

• Ensure patients are appropriately sized for device comfort and fit.

• Provide education to patients about compression therapy devices, garment application, prescribed protocols, and therapy sessions.

• Communicate rental agreements, financial responsibilities, and verbal instructions to patients and their caregivers.

• Address patient inquiries and concerns related to devices or documentation.

• Confirm appointments, set expectations for in-home visits, and organize necessary equipment and supplies.

• Collaborate with internal operations teams regarding orders and documentation.

• Escalate patient needs or concerns to the patient relations team for same-day follow-up.

• Utilize translation resources or partners to overcome language barriers.

• Adhere to federal, state, accreditation, insurance, HIPAA, non-disclosure, and non-solicitation requirements.

• Travel extensively within the designated territory for in-home visits.

• Work cooperatively with company employees, managers, and various departments.

⛳️ Requirements

• A High School Diploma or GED is required.

• At least six (6) months of relevant healthcare experience is necessary.

• Professional certification or license is preferred but not mandatory.

• Previous experience in the medical device industry is a plus.

• Strong written and verbal communication skills are essential.

• Effective organizational, time management, and multitasking skills are needed.

• Familiarity with scheduling, travel, and documentation applications is advantageous.

• Ability to work independently while meeting role expectations is required.

• Willingness to travel to patient homes or healthcare settings is necessary.

• Capability to quickly learn and utilize company-specific software and handheld technology tools is important.

• Ability to lift and carry weights up to 60 pounds is essential.

• Capable of sitting, standing, bending, kneeling, and reaching as necessary for patient care.

• Ability to read printed materials and computer screens is required.

• Hearing and speech ability required for communication in person and over the phone.

• Manual dexterity and stamina to frequently sit for extended periods are necessary.

🏝️ Benefits

• Flexible scheduling options.

• Opportunity to have a direct impact on patient outcomes.

• Mileage reimbursement at $0.25 per mile.

• Additional $50 per completed visit for Medical Advantage Plan visits.