Therapy Coordinator

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Conduct Medicare Advantage trials, detailing advanced model pumps and assessing out-of-pocket costs.

• Arrange and execute product demonstrations, take patient measurements, and instruct on the proper use of Lympha Press compression devices.

• Ensure patients are accurately fitted for optimal device comfort and functionality.

• Provide education to patients on compression therapy devices, garment application, prescribed protocols, and therapy sessions.

• Discuss rental agreements and financial responsibilities with patients and their caregivers.

• Address and respond to patient inquiries and concerns regarding devices or necessary documentation.

• Confirm appointments, clarify expectations for in-home visits, and organize equipment and supplies accordingly.

• Collaborate with internal operations teams to ensure order fulfillment and appropriate documentation.

• Recognize, escalate, and communicate patient needs or issues to the patient relations team.

• Utilize company translation resources or partners as needed.

• Perform responsibilities in accordance with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements.

• Travel extensively within the designated territory to provide patient services and conduct in-home visits.

• Work cooperatively with colleagues, managers, and various departments.

• Execute job duties in alignment with the company's mission, vision, and objectives.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A minimum of six (6) months of relevant healthcare experience is required.

• Professional certification or license is preferred but not essential.

• Previous experience in the medical device industry is advantageous.

• Strong written and verbal communication skills are necessary.

• Effective organizational, time management, and multitasking skills are required.

• Familiarity with technology, including scheduling, travel, and documentation applications is essential.

• Must be self-motivated, self-disciplined, and able to work independently while fulfilling role expectations.

• Willingness to travel to patient homes or healthcare environments for appointments is necessary.

• Ability to quickly learn and effectively utilize company-specific software and handheld technology tools.

• Capability to lift and carry up to 60 pounds is required.

• Ability to sit, stand, bend, kneel, and reach as needed for patient care is essential.

• Ability to read printed materials and computer screens is necessary.

• Hearing and speech capabilities are required for communication in person and over the phone.

• Manual dexterity is needed to perform job duties, along with stamina to sit for extended periods frequently.

🏝️ Benefits

• Part-time, flexible schedule.

• Opportunity to make a direct impact on patient outcomes.

• Field-based work providing in-home patient care and education.