Therapy Coordinator

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Conduct Medicare Advantage trials, detailing the benefits of advanced model pumps, trialing devices 51 and 52, and assessing out-of-pocket cost differences.

• Arrange and execute product demonstrations.

• Take patient measurements and provide guidance on the proper use of Lympha Press compression devices.

• Ensure patients are accurately sized for optimal device fit and comfort.

• Educate patients about compression therapy devices, garment application, prescribed protocols, and therapy sessions.

• Communicate patient rental agreements and financial responsibilities.

• Deliver verbal instructions tailored to the individual needs of patients and caregivers.

• Address patient inquiries and concerns regarding devices or documentation with professionalism.

• Confirm appointments and establish expectations for in-home visits.

• Organize equipment and supplies necessary for patient education.

• Collaborate with internal operations teams to ensure order completion and accurate documentation.

• Identify, escalate, and relay patient needs or concerns to the patient relations team for same-day follow-up whenever possible.

• Utilize company translation resources or partners as needed.

• Perform all duties in compliance with federal, state, accreditation, insurance, HIPAA, non-disclosure, and non-solicitation requirements.

• Travel extensively within the assigned territory to provide patient service and conduct in-home visits.

• Work professionally and collaboratively with fellow employees, managers, and departments.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A minimum of six (6) months of relevant healthcare experience is required.

• Professional certification or license is preferred but not mandatory.

• Previous experience in the medical device industry is advantageous.

• Strong written and verbal communication skills are essential.

• Effective organizational, time management, and multitasking capabilities are required.

• Familiarity with scheduling, travel, and documentation applications is necessary.

• Self-motivated, self-disciplined, and capable of working independently while fulfilling role expectations.

• Willingness to travel to patient residences or healthcare settings for appointments.

• Ability to quickly learn and efficiently use company-specific software and handheld technology tools.

• Capacity to lift and carry up to 60 pounds.

• Ability to sit, stand, bend, kneel, and reach as required for patient care.

• Ability to read printed materials and computer screens.

• Hearing and speech capabilities necessary for communication in person and over the phone.

• Manual dexterity and stamina to execute job functions and frequently sit for prolonged periods.

🏝️ Benefits

• $135 per completed visit for visits 1–9.

• $160 per completed visit for visits 10–18.

• $185 per completed visit for visits 19 and above.

• An additional $50 per completed visit for Medical Advantage Plan visits.

• Mileage reimbursed at $0.25 per mile.

• Flexible schedule.