Therapy Coordinator

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Conduct in-home deliveries of devices, trials, and provide patient education within a designated geographic area.

• Facilitate Medicare Advantage trials and articulate the benefits of advanced model pumps along with out-of-pocket cost differences.

• Arrange and execute product demonstrations.

• Measure patients to ensure appropriate device sizing, fit, and comfort.

• Instruct patients and caregivers on the use of compression therapy devices, garment application, prescribed protocols, and therapy sessions.

• Communicate rental agreements, financial responsibilities, and tailored instructions to patients.

• Address patient inquiries and concerns with professionalism.

• Confirm appointments and prepare necessary equipment and supplies for home visits.

• Work collaboratively with internal operations teams to ensure order completion and proper documentation.

• Elevate patient needs or concerns to the patient relations team for same-day resolution.

• Utilize translation resources to overcome language barriers when necessary.

• Engage in extensive travel within the assigned territory to perform in-home visits.

• Collaborate effectively with company personnel, managers, and departments.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• At least six (6) months of relevant healthcare experience is required.

• A professional certification or license is preferred but not essential.

• Previous experience in the medical device industry is advantageous.

• Excellent written and verbal communication skills are necessary.

• Strong organizational, time management, and multitasking abilities are essential.

• Familiarity with scheduling, travel, and documentation applications is beneficial.

• Capability to work independently while fulfilling role expectations.

• Willingness to travel to patients' homes or healthcare facilities.

• Proficiency in learning and using company-specific software and handheld technology.

• Ability to lift and carry up to 60 pounds.

• Capability to sit, stand, bend, kneel, and reach as required for patient care.

• Ability to read printed materials and computer screens.

• Hearing and speech abilities are required for in-person and telephone communication.

• Manual dexterity and stamina are needed to carry out job functions.

• Adherence to HIPAA, non-disclosure, non-solicitation, and all federal, state, accreditation, and insurance regulations is required.

🏝️ Benefits

• Flexible work schedule.

• Additional $50 per completed Medical Advantage Plan visit.

• Mileage reimbursement at the rate of $0.25 per mile.

• Opportunity to directly influence patient outcomes.

• Work within a mission-driven healthcare organization.

• Engage in field-based in-home patient care and education.