Therapy Coordinator

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Conduct in-home device deliveries, trials, and patient education within a designated geographic area.

• Complete Medicare Advantage trials while clarifying the benefits of advanced model pumps and associated out-of-pocket costs.

• Organize and execute product demonstrations, gather patient measurements, and guide patients on the proper usage of devices.

• Ensure that patients are accurately sized for optimal device fit and comfort.

• Provide education on compression therapy devices, the application of garments, prescribed protocols, and therapy sessions.

• Clarify patient rental agreements and financial obligations to patients and their caregivers.

• Address patient inquiries and concerns regarding devices and related documentation in a professional manner.

• Confirm appointments, set expectations for home visits, and manage equipment and supplies efficiently.

• Collaborate with internal operations teams regarding orders and documentation.

• Escalate any patient needs or concerns to the patient relations team for prompt follow-up on the same day.

• Utilize translation resources or partners when necessary.

• Adhere to federal, state, accreditation, insurance, HIPAA, non-disclosure, and non-solicitation regulations.

• Travel frequently within the assigned territory for in-home appointments.

• Work collaboratively with company employees, managers, and various departments.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A minimum of six (6) months of relevant healthcare experience is required.

• Professional certification or license is preferred but not mandatory.

• Previous experience in the medical device industry is advantageous.

• Excellent written and verbal communication skills are essential.

• Strong organizational, time management, and multitasking skills are required.

• Familiarity with scheduling, travel, and documentation applications is needed.

• Ability to work independently while fulfilling role expectations is necessary.

• Willingness to travel to patient homes or healthcare environments is expected.

• Capability to quickly learn and utilize company-specific software and handheld technology tools.

• Ability to lift and transport items weighing up to 60 pounds.

• Capability to sit, stand, bend, kneel, and reach as needed for patient care.

• Proficiency in reading printed materials and computer screens is required.

• Hearing and speech abilities are necessary for effective communication in person and over the phone.

• Manual dexterity and stamina to perform job functions are essential.

🏝️ Benefits

• Flexible schedule.

• Opportunity to have a direct impact on patient outcomes.

• Medical Advantage Plan visits provide an additional $50 per completed visit.

• Mileage reimbursement at a rate of $0.25 per mile.