Therapy Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Conduct Medicare Advantage trials and provide explanations of advanced model pumps, including devices 51 and 52.

• Arrange and execute product demonstrations.

• Measure patients and ensure correct device fitting and comfort levels.

• Inform patients about compression therapy devices, garment application, prescribed protocols, and therapy sessions.

• Discuss rental agreements, financial responsibilities, and personalized instructions with patients and caregivers.

• Address patient inquiries and concerns regarding devices and documentation in a professional manner.

• Confirm appointments and establish expectations for in-home visits.

• Organize equipment and supplies necessary for patient education.

• Collaborate with internal operations teams regarding order fulfillment and documentation.

• Elevate patient needs or concerns to the patient relations team for same-day follow-up.

• Utilize translation resources or partners when necessary.

• Adhere to federal, state, accreditation, insurance, HIPAA, non-disclosure, and non-solicitation regulations.

• Travel frequently within the designated territory for in-home visits.

• Work in partnership with employees, managers, and various departments.

• Carry out responsibilities in alignment with the company's mission, vision, and goals.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• At least six (6) months of relevant healthcare experience is required.

• Professional certification or license is preferred but not essential.

• Experience within the medical device industry is advantageous.

• Excellent written and verbal communication abilities.

• Strong organizational, time management, and multitasking skills.

• Familiarity with scheduling, travel, and documentation applications.

• Capability to work independently while fulfilling role expectations.

• Willingness to travel to patient residences or healthcare settings.

• Ability to learn and utilize company-specific software and handheld technology tools.

• Physical capability to lift and carry up to 60 pounds.

• Ability to sit, stand, bend, kneel, and reach as needed for patient care.

• Proficient in reading printed materials and computer screens.

• Hearing and speech abilities necessary for communication in person and over the phone.

• Manual dexterity and stamina to execute job functions effectively.

🏝️ Benefits

• $135 per completed visit, with increased rates as more deliveries are accomplished.

• Visits 1–9: $135 per visit.

• Visits 10–18: $160 per visit.

• Visits 19 and above: $185 per visit.

• Medical Advantage Plan visits earn an extra $50 per completed visit.

• Mileage reimbursement at $0.25 per mile.

• Flexible schedule.

• Field-based in-home patient care and education.

• Chance to make a direct impact on patient outcomes.