Therapy Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Conduct in-home device deliveries, trials, and provide patient education within a specified geographic area.

• Facilitate Medicare Advantage trials and discuss advanced model pumps, including devices 51 and 52.

• Arrange and execute product demonstrations.

• Measure patients and offer guidance for Lympha Press compression devices.

• Ensure proper patient sizing for optimal device fit and comfort.

• Educate patients on the usage of compression therapy devices, garment application, prescribed protocols, and therapy sessions.

• Clarify patient rental agreements and financial responsibilities to both patients and caregivers.

• Address patient inquiries and concerns regarding devices and necessary documentation in a professional manner.

• Confirm appointments, set expectations for in-home visits, and organize required equipment and supplies.

• Collaborate with internal operations teams to ensure order completion and accurate documentation.

• Elevate patient needs or concerns to the patient relations team for prompt follow-up when feasible.

• Utilize translation resources or partners to remove language barriers.

• Adhere to federal, state, accreditation, insurance, HIPAA, non-disclosure, and non-solicitation regulations.

• Travel frequently within the designated territory for in-home visits.

• Work collaboratively with company personnel, managers, and various departments.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• At least six (6) months of relevant healthcare experience is required.

• Professional certification or license is preferred but not essential.

• Experience in the medical device industry is advantageous.

• Excellent written and verbal communication skills are essential.

• Strong organizational, time management, and multitasking capabilities are necessary.

• Familiarity with scheduling, travel, and documentation applications is important.

• Ability to work independently while fulfilling role expectations is required.

• Willingness to travel to patient homes or healthcare environments is necessary.

• Capability to learn and utilize company-specific software and handheld technology tools is essential.

• Must be able to lift and carry up to 60 pounds.

• Ability to sit, stand, bend, kneel, and reach as needed for patient care is required.

• Must be able to read printed materials and computer screens.

• Hearing and speech capabilities are necessary for in-person and phone communication.

• Manual dexterity and stamina to perform job functions are required.

🏝️ Benefits

• Flexible scheduling options.

• Mileage reimbursement at a rate of $0.25 per mile.

• Increased per-visit rates based on successful deliveries.

• An additional $50 for each completed Medical Advantage Plan visit.