Therapy Coordinator

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Deliver devices, conduct trials, and educate patients in their homes within a specified geographical area.

• Facilitate Medicare Advantage trials and clarify benefits of advanced model pumps, including trials for devices 51 and 52 as well as out-of-pocket costs.

• Arrange and perform product demonstrations.

• Measure patients and instruct them on the correct usage of Lympha Press compression devices.

• Ensure patients receive the appropriate sizing for optimal device fit and comfort.

• Inform patients about compression therapy devices, garment application, prescribed protocols, and how to initiate therapy sessions.

• Discuss patient rental agreements and their financial obligations.

• Provide tailored verbal instructions to patients and caregivers based on specific needs.

• Professionally manage and respond to patient inquiries and concerns regarding devices or necessary documentation.

• Confirm appointments, set expectations for in-home visits, and organize necessary equipment and supplies.

• Collaborate with internal operations teams to ensure order completion and proper documentation.

• Identify, escalate, and communicate patient needs or concerns to the patient relations team.

• Use company translation resources or partners to address language barriers when necessary.

• Adhere to federal, state, accreditation, insurance, HIPAA, non-disclosure, and non-solicitation regulations.

• Travel extensively within the designated territory to provide patient services and conduct in-home visits.

• Work collaboratively with company employees, managers, and various departments.

• Carry out responsibilities in line with the company's mission, vision, and objectives.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A minimum of six (6) months of relevant healthcare experience is required.

• Professional certification or license is preferred but not essential.

• Experience in the medical device industry is advantageous.

• Strong written and verbal communication skills are essential.

• Effective organizational, time management, and multitasking skills are necessary.

• Familiarity with technology including scheduling, travel, and documentation applications is required.

• Self-motivated and self-disciplined, able to work independently while fulfilling role expectations.

• Willingness to travel to patient homes or healthcare facilities for appointments.

• Ability to quickly learn and effectively utilize company-specific software and handheld technology tools.

• Capability to lift and carry up to 60 pounds.

• Ability to sit, stand, bend, kneel, and reach as needed for patient care.

• Ability to read printed materials and computer screens.

• Adequate hearing and speech to communicate effectively in person and over the phone.

• Manual dexterity to perform job functions and stamina to sit for extended periods frequently.

🏝️ Benefits

• Part-time, flexible scheduling options available.

• Compensation of $135 per completed visit for visits 1–9.

• Compensation of $160 per completed visit for visits 10–18.

• Compensation of $185 per completed visit for visits 19 and onward.

• An additional $50 per completed visit for Medical Advantage Plan visits.

• Mileage reimbursement at a rate of $0.25 per mile.

• Work in the field providing in-home patient care and education.

• Opportunity to have a direct impact on patient outcomes.

• Be part of a mission-driven healthcare organization.

• Access to company translation resources or partners when applicable.