Therapeutic Account Manager, Liver

This is a fully remote position, open to applicants in Washington.

📋 Description

• Develop and implement a targeted territory business plan that aligns with national, zone, and regional goals.

• Utilize performance metrics, customer insights, market intelligence, access dynamics, and competitive trends to pinpoint opportunities and refine territory strategies.

• Achieve territory business objectives through effective customer engagement, resource management, and accountability for outcomes.

• Maintain accurate customer records, forecasts, expense reports, administrative documentation, and business updates.

• Identify and nurture high-opportunity accounts, healthcare systems, centers of excellence, and referral networks in pediatric and adult hepatology and gastroenterology.

• Develop and implement tailored account plans that reflect patient journeys, stakeholder dynamics, clinical decision-making, referral patterns, access considerations, customer needs, and competitive landscapes.

• Establish trusted relationships with physicians, advanced practice providers, nurses, pharmacists, office personnel, and care teams.

• Analyze influence and decision-making processes in complex accounts to secure actionable next steps that advance account strategies.

• Coordinate compliant account activities with Mirum field partners.

• Maintain extensive knowledge of rare cholestatic liver disease, diagnostic pathways, mechanisms of action, clinical data, product profiles, approved uses, safety information, patient support, access and reimbursement, and competitors.

• Clearly and credibly communicate intricate scientific and clinical information to healthcare professionals and accounts.

• Implement approved promotional initiatives and customer engagements while adhering to company policies and regulations.

• Influence stakeholders without direct authority, manage resistance, and foster trust with healthcare professionals.

• Keep patients and caregivers at the forefront of territory and account decisions from disease recognition through treatment persistence.

• Collaborate with Market Access and Patient Services to assist care teams in understanding resources and navigating patient-journey obstacles.

• Identify and escalate customer, access, and patient-support challenges, and work with internal teams to develop solutions.

• Collaborate with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, Analytics, and Advocacy.

• Synchronize account strategies across field roles and communicate actionable insights from the field.

• Contribute to business reviews, training sessions, team meetings, launch readiness, cross-functional initiatives, and sharing of best practices.

• Demonstrate ownership, initiative, resourcefulness, resilience, and a commitment to continuous learning while embodying Mirum's values and ethical standards.

⛳️ Requirements

• Bachelor’s degree is required; an advanced degree is preferred.

• A minimum of 5 years of progressive sales experience in the pharmaceutical or biotechnology sector.

• Proven track record of consistently achieving business results in a complex specialty, rare disease, orphan drug, or high-science market.

• Experience in rare diseases is highly preferred; background in hepatology, gastroenterology, pediatric specialty care, or another complex specialty market is highly desirable.

• Strong clinical aptitude with the ability to learn, retain, and articulate complex disease-state, diagnostic, mechanism-of-action, clinical data, and product information.

• Experience in account-based selling across health systems, centers of excellence, multidisciplinary care teams, referral networks, and influential healthcare professionals.

• Ability to employ insight-led or challenger-style selling to constructively challenge the status quo, influence behaviors, and facilitate customer decision-making.

• Working knowledge of access and reimbursement dynamics, patient support pathways, and services in rare disease markets.

• Strong business acumen with the ability to analyze performance data, identify insights, develop territory and account strategies, and translate plans into execution in the field.

• Exceptional interpersonal skills, emotional intelligence, communication, presentation abilities, judgment, and the capability to build trust with diverse customers.

• Self-motivated, resourceful, resilient, organized, with the ability to prioritize and perform independently in a fast-paced, ambiguous environment.

• Demonstrated success in cross-functional collaboration with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, and Analytics.

• Commitment to ethical conduct, compliance, and adherence to approved promotional practices.

• Valid driver’s license and willingness to travel up to 70%, including frequent overnight travel and occasional weekend commitments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive work environment focused on teamwork and collaboration.