Therapeutic Account Manager, Liver

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure strong and sustainable business performance while making a significant impact on patients within a designated territory.

• Cultivate clinical and account knowledge in the field of rare cholestatic liver diseases and Mirum's Liver portfolio.

• Identify and prioritize key customers, accounts, and referral networks with high potential.

• Implement tailored account plans that promote disease awareness, assist in patient identification, and facilitate treatment initiation and adherence.

• Develop and execute territory business strategies that align with national, zone, and regional objectives.

• Leverage performance metrics, customer insights, market intelligence, access dynamics, and competitive trends to refine territory strategies.

• Maintain comprehensive customer records, forecasts, expense reports, administrative documents, and business updates.

• Foster development of strategic accounts, health systems, centers of excellence, and referral networks within hepatology and gastroenterology.

• Establish trusted relationships with physicians, advanced practice providers, nurses, pharmacists, office staff, and care teams.

• Navigate decision-making processes and influence outcomes within complex accounts while securing appropriate next steps.

• Coordinate compliant actions across field partners within accounts.

• Clearly and credibly communicate intricate scientific and clinical information.

• Implement approved promotional programs and customer interactions in line with company policies and regulations.

• Influence diverse stakeholders without direct authority and handle resistance in a constructive manner.

• Keep patients and caregivers at the forefront of territory and account decisions.

• Collaborate with Market Access and Patient Services to assist care teams in addressing appropriate patient-journey obstacles.

• Recognize and escalate recurring customer, access, and patient-support challenges.

• Collaborate with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, Analytics, and Advocacy.

• Gather actionable insights from the field to inform strategy, messaging, training, resources, customer experience, and execution.

• Participate in business reviews, training, team meetings, launch readiness, and cross-functional initiatives.

• Demonstrate ownership, initiative, resourcefulness, and resilience in a rapidly changing rare disease landscape.

• Exemplify Mirum's values and adhere to ethical, compliant, transparent, inclusive, and respectful conduct.

⛳️ Requirements

• A Bachelor's degree is required; an advanced degree is preferred.

• At least 5 years of progressive sales experience in the pharmaceutical or biotechnology sectors.

• Proven history of consistently achieving business results in complex specialty, rare disease, orphan drug, or high-science markets.

• Experience in rare diseases is highly preferred; familiarity with hepatology, gastroenterology, pediatric specialty care, or other complex specialty markets is highly desirable.

• Strong clinical understanding and capability to learn, retain, and articulate complex information regarding disease states, diagnostics, mechanisms of action, clinical data, and product offerings.

• Experience in account-based selling across health systems, centers of excellence, multidisciplinary care teams, referral networks, and influential healthcare professionals.

• Ability to employ insight-led or challenger-style selling to effectively challenge the status quo, influence behaviors, and facilitate customer decision-making.

• Working knowledge of access and reimbursement dynamics, patient support pathways, and patient services in rare disease contexts.

• Strong business acumen and capacity to interpret performance data, identify insights, devise territory and account strategies, and translate plans into field actions.

• Exceptional interpersonal skills, emotional intelligence, communication, presentation, judgment, and relationship-building abilities.

• Self-driven, resourceful, resilient, organized, able to prioritize, and capable of working independently in a fast-paced, ambiguous environment.

• Proven success in cross-functional collaboration with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, and Analytics.

• Commitment to ethical practices, compliance, and approved promotional methodologies.

• A valid driver's license and willingness to travel up to 70%, including frequent overnight travel and occasional weekend commitments.

🏝️ Benefits

• Equal Employment Opportunity (EEO).

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans during the job application process.