Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Create innovative business and technology solutions to enhance the operational efficiency of Covius clients.

• Grasp client business challenges and collaborate with clients and Covius staff to develop effective solutions.

• Lead a team of Account Managers responsible for a diverse portfolio of clients.

• Address client business and technology issues utilizing the Covius mortgage services product suite.

• Implement planning, forecasting, and performance management solutions.

• Oversee the work of Account Managers.

• Offer trusted-advisor guidance on planning, forecasting, and implementation management solutions.

• Foster relationships within client organizations and build cross-functional stakeholder teams.

• Collaborate with production teams to deliver products for clients.

• Coordinate with clients to ensure compliance with agreed deadlines for information and decisions.

• Communicate with clients regarding Covius processes and product offerings.

• Assist in drafting and coordinating proposals for potential Covius partners.

• Manage program/project performance from inception to deployment.

• Partner with clients and go-to-market teams to develop cutting-edge solutions.

• Report to senior leadership on client trends, strategy, and reporting.

• Perform other related duties as assigned.

⛳️ Requirements

• Bachelor’s degree in business administration.

• A combination of education and experience may be considered.

• 5-10 years of Loss Mitigation Mortgage experience, covering title policy through final disposition.

• Experience with document generation and print fulfillment.

• Previous experience managing a small team with aligned objectives.

• Experience in managing relationships with C-level executives.

• Background in the title, mortgage, or financial industry is preferred.

• Excellent verbal and written communication skills.

• Strong analytical and problem-solving capabilities.

• Ability to work independently and collaboratively in a fast-paced setting.

• Exceptional organizational skills and attention to detail.

• Capacity to manage multiple priorities effectively.

• Flexibility and adaptability.

• Experience in managing people and processes to achieve organizational goals.

• Ability to foster a diverse and inclusive work environment.

• Reliable internet access.

• Capability to be on camera during virtual meetings and communications during standard business hours.

• Ability to collaborate across time zones and attend scheduled meetings during core business hours.

• Compliance with company policies regarding data security, time tracking, and virtual collaboration.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• 15% AIP.

• Flexible work hours may be available.

• Remote work from a home office.

• Occasional travel or in-person meetings may be required based on business needs.