Key Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage strategic relationships with enterprise accounts, acting as the primary liaison and trusted advisor to C-level stakeholders.

• Develop account strategies that transition clients from growth to strategic tier, modifying tactics based on portfolio segmentation.

• Spearhead commercial negotiations concerning renewals, pricing, payment terms, and supply agreements.

• Foster revenue growth through upselling and cross-selling while cultivating a pipeline of high-quality opportunities across the portfolio.

• Take ownership of monthly, quarterly, and annual forecasting and account planning.

• Manage account health metrics, including NPS and client referenceability.

• Evaluate true client profitability and devise strategies to safeguard margins against discounting.

• Collaborate with teams in Sales, Product, Legal, Finance, and Operations to address complex technical and operational challenges.

• Guide junior KAMs and colleagues, and engage in strategic account review boards.

• Collect client feedback to influence Yuno's product roadmap and stay ahead of trends in the payment industry.

⛳️ Requirements

• 3-4 years of B2B experience in Key Account Management, Customer Success, or Enterprise Relationship Management within payments, fintech, or technology, with a proven track record of influencing C-level executives.

• Proven expertise in value-based commercial negotiation, business case quantification, contract renewals, and account portfolio segmentation.

• Strong proficiency in forecasting, pipeline development, and managing complex account portfolios with meticulous attention to detail.

• Ability to blend strategic empathy with a technical understanding of payment infrastructure to address executive-level client challenges.

• High ownership mindset, with a history of driving initiatives to successful completion in dynamic, ambiguous startup environments.

🏝️ Benefits

• Competitive Compensation

• Remote Work – You can work from anywhere!

• Home Office Bonus – A one-time allowance to help you create your ideal home office.

• Work Equipment

• Stock Options

• Health Plan wherever you are.

• Flexible Days Off