Therapeutic Account Manager, Liver

This is a fully remote position, open to applicants in United States.

📋 Description

• Achieve robust and sustainable business outcomes while making a significant impact on patient care within a designated territory.

• Cultivate in-depth clinical knowledge and expertise related to rare cholestatic liver diseases and Mirum's Liver product offerings.

• Identify and focus on high-potential customers, accounts, and referral networks.

• Implement tailored account strategies to enhance disease awareness, facilitate patient identification, and promote treatment initiation and continuity.

• Create and execute territory business plans that align with national, zone, and regional objectives.

• Leverage performance metrics, customer insights, market intelligence, access trends, and competitive analysis to uncover opportunities and refine strategies.

• Keep precise records of customer interactions, forecasts, expense reports, administrative documents, and business updates.

• Establish and nurture strategic relationships with accounts, health systems, centers of excellence, and referral networks in both pediatric and adult hepatology and gastroenterology.

• Build trustworthy relationships with physicians, advanced practice providers, nurses, pharmacists, office personnel, and care teams.

• Analyze influence and decision-making processes in complex accounts and secure appropriate follow-up actions.

• Coordinate compliant account activities across Mirum's field partners.

• Clearly and credibly convey complex scientific and clinical information.

• Implement approved promotional initiatives and customer interactions in accordance with company policies and regulatory standards.

• Persuade stakeholders without direct authority and effectively address resistance.

• Maintain a patient and caregiver-centric approach in territory and account decisions.

• Collaborate in a compliant manner with Market Access and Patient Services teams.

• Identify and escalate barriers to customer access and patient support.

• Partner with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, Analytics, and Advocacy.

• Gather actionable insights from the field to inform strategy, messaging, training, resources, customer experiences, and execution.

• Contribute to business reviews, training programs, team meetings, launch readiness, and cross-functional projects.

• Demonstrate ownership, self-drive, resourcefulness, and initiative in a rapidly changing rare disease landscape.

• Create opportunities for engagement, experiment with new approaches, learn swiftly, and turn insights into action.

• Maintain performance under pressure and uncertainty while focusing on long-term objectives.

• Seek feedback, embrace coaching, and continually enhance clinical, strategic, and selling skills.

• Exemplify Mirum's values and commitment to ethical behavior, compliance, transparency, inclusion, and respect.

⛳️ Requirements

• A Bachelor's degree is required; an advanced degree is preferred.

• At least 5 years of progressive sales experience in the pharmaceutical or biotechnology sector.

• Proven history of consistently achieving business results in a complex specialty, rare disease, orphan drug, or high-science market.

• Experience in rare diseases is highly preferred; familiarity with hepatology, gastroenterology, pediatric specialty care, or other complex specialty markets is highly desirable.

• Strong clinical understanding and the ability to learn, retain, and communicate intricate disease state, diagnostic, mechanism-of-action, clinical data, and product information.

• Experience in account-based selling across health systems, centers of excellence, multidisciplinary care teams, referral networks, and influential healthcare professionals.

• Ability to apply insight-driven or challenger-style selling techniques to constructively challenge the status quo, influence behavior, and enhance customer decision-making.

• Familiarity with access and reimbursement dynamics, patient support pathways, and patient services in rare disease markets.

• Strong business acumen with the ability to interpret performance data, uncover insights, develop territory and account strategies, and translate plans into actionable field execution.

• Exceptional interpersonal skills, emotional intelligence, communication abilities, presentation skills, sound judgment, and the capability to build trust with sophisticated customers.

• Self-motivated, resourceful, resilient, organized, and capable of prioritizing tasks and performing independently in a fast-paced, ambiguous environment.

• Proven success in collaborating cross-functionally with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, and Analytics.

• Commitment to ethical conduct, compliance, and adherence to approved promotional practices.

• A valid driver's license and the ability to travel up to 70%, including frequent overnight trips and occasional weekend commitments.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday policy.

• Opportunities for professional development and career advancement.

• Supportive and inclusive company culture.