Therapeutic Account Manager, Liver

This is a fully remote position, open to applicants in United States.

📋 Description

• Achieve robust and sustainable business outcomes while making a significant impact on patient care within a designated territory.

• Cultivate clinical and account knowledge related to rare cholestatic liver diseases and Mirum's Liver product line.

• Identify and rank customers, accounts, and referral networks with high potential.

• Implement tailored account strategies that promote disease awareness, assist in patient identification, and support treatment initiation and continuity.

• Formulate and execute territory business plans that align with national, zone, and regional objectives.

• Utilize performance metrics, customer insights, market intelligence, access conditions, and competitive dynamics to refine territory strategies.

• Keep accurate customer records, forecasts, expense reports, administrative documentation, and business updates.

• Cultivate relationships with health systems, centers of excellence, and referral network accounts in both pediatric and adult hepatology and gastroenterology.

• Establish rapport with physicians, advanced practice providers, nurses, pharmacists, office personnel, and care team members.

• Analyze account influence and decision-making processes, define engagement objectives, and ensure appropriate follow-up actions.

• Coordinate compliant account activities in collaboration with Mirum field partners.

• Convey complex scientific and clinical information clearly and credibly to healthcare professionals.

• Implement sanctioned promotional programs and customer interactions in accordance with company policies and regulations.

• Persuade stakeholders without direct authority, manage resistance, and facilitate customer decision-making.

• Maintain a patient and caregiver focus in all territory and account strategies.

• Work with Market Access and Patient Services to assist care teams in overcoming patient journey obstacles.

• Identify and escalate issues related to customer access and patient support.

• Collaborate with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, Analytics, and Advocacy.

• Gather actionable insights from the field and contribute to business assessments, training sessions, team meetings, launch preparedness, and cross-functional projects.

• Demonstrate ownership, initiative, resourcefulness, resilience, curiosity, coachability, and dedication to ethical standards and compliance.

⛳️ Requirements

• A Bachelor's degree is required; an advanced degree is preferred.

• At least 5 years of progressive sales experience in the pharmaceutical or biotechnology sector.

• Proven history of achieving business results in complex specialty markets, rare diseases, orphan drugs, or high-science environments.

• Experience in rare diseases is highly preferred; familiarity with hepatology, gastroenterology, pediatric specialty care, or other complex specialty areas is highly desirable.

• Strong clinical knowledge and capability to learn, retain, and articulate complex information regarding disease states, diagnostics, mechanisms of action, clinical data, and product details.

• Experience with account-based selling across health systems, centers of excellence, multidisciplinary care teams, referral networks, and influential healthcare practitioners.

• Ability to employ insight-driven or challenger-style selling techniques to effectively question the status quo, influence behavior, and promote customer decision-making.

• Familiarity with access and reimbursement dynamics, patient support pathways, and services within rare disease markets.

• Strong business insight and the ability to analyze performance data, identify insights, develop territory and account strategies, and translate plans into actionable field execution.

• Exceptional interpersonal skills, emotional intelligence, communication abilities, presentation skills, judgment, trust-building, self-motivation, resourcefulness, resilience, organization, prioritization, and independent work capabilities.

• Proven success in cross-functional collaboration with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, and Analytics.

• Commitment to ethical practices, compliance, and approved promotional methods.

• A valid driver's license and the willingness to travel up to 70%, including frequent overnight trips and occasional weekend obligations.

🏝️ Benefits

• Equal Employment Opportunity (EEO)

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process.