Therapeutic Account Manager, Liver

This is a fully remote position, open to applicants in Texas.

📋 Description

• Formulate and implement a targeted territory business plan that aligns with national, zone, and regional goals.

• Leverage performance metrics, customer insights, market intelligence, access dynamics, and competitive trends to pinpoint opportunities and refine territory strategy.

• Achieve territory business goals through effective prioritization, customer engagement, resource management, and accountability for outcomes.

• Ensure the accuracy of customer records, forecasts, expense reports, administrative documentation, and business updates.

• Identify, prioritize, and cultivate high-potential accounts, health systems, centers of excellence, and referral networks within pediatric and adult hepatology and gastroenterology.

• Develop and implement tailored account plans that reflect the patient journey, key stakeholders, clinical decision-making, referral patterns, access considerations, customer needs, and competitive realities.

• Establish relationships with physicians, advanced practice providers, nurses, pharmacists, office staff, and care team members.

• Analyze influence and decision-making in complex accounts and secure actionable next steps to advance account strategy.

• Coordinate compliant account actions with field partners.

• Cultivate and maintain expertise in rare cholestatic liver disease, diagnostic pathways, mechanisms of action, clinical data, product profiles, approved uses, safety information, patient support pathways, access and reimbursement, and the competitive landscape.

• Clearly and credibly communicate complex scientific and clinical information to healthcare professionals and accounts.

• Implement approved promotional programs and customer engagements in compliance with company policies and regulatory standards.

• Influence stakeholders, address resistance, and identify gaps in disease awareness, diagnosis, referral, treatment consideration, and patient support.

• Keep patients and caregivers at the forefront of territory and account decisions.

• Collaborate with Market Access and Patient Services to assist care teams in overcoming appropriate patient-journey barriers.

• Form strategic partnerships with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, Analytics, and Advocacy.

• Gather and convey actionable field insights.

• Participate in business reviews, training programs, team meetings, launch readiness, and cross-functional initiatives.

• Operate with ownership, initiative, resourcefulness, resilience, and a commitment to ongoing learning.

• Exemplify Mirum's values and maintain ethical, compliant, transparent, inclusive, and respectful behavior.

⛳️ Requirements

• Bachelor's degree is required; an advanced degree is preferred.

• 5+ years of progressive sales experience in the pharmaceutical or biotechnology sector.

• Proven track record of consistently achieving business results in a complex specialty, rare disease, orphan drug, or high-science market.

• Experience in rare diseases is highly preferred; familiarity with hepatology, gastroenterology, pediatric specialty care, or other complex specialty markets is highly desirable.

• Strong clinical aptitude with a demonstrated ability to learn, retain, and convey intricate disease-state, diagnostic, mechanism-of-action, clinical-data, and product information.

• Experience with account-based selling across health systems, centers of excellence, multidisciplinary care teams, referral networks, and influential healthcare professionals.

• Proven ability to employ insight-led or challenger-style selling techniques to constructively challenge the status quo, influence behavior, and facilitate customer decision-making.

• Working knowledge of access and reimbursement dynamics, patient support pathways, and the role of patient services in rare disease markets.

• Strong business acumen with the ability to interpret performance data, identify insights, formulate territory and account strategies, and translate plans into consistent field execution.

• Excellent interpersonal skills, emotional intelligence, communication, presentation, judgment, and the ability to build trust with diverse and sophisticated customers.

• Demonstrated self-motivation, resourcefulness, resilience, organization, and the ability to prioritize and work independently in a fast-paced, ambiguous environment.

• Proven success in collaborating cross-functionally with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, and Analytics.

• Commitment to ethical conduct, compliance, and approved promotional practices, with sound judgment in complex customer and patient-related situations.

• Valid driver's license and the ability to travel up to 70%, including frequent overnight stays and occasional weekend commitments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive healthcare coverage for employees and their families.

• Opportunities for professional development and continuous learning.

• Supportive and inclusive company culture.