Therapeutic Account Manager, Liver

This is a fully remote position, open to applicants in New York.

📋 Description

• Achieve robust and sustainable business outcomes while making a significant impact on patients within a designated territory.

• Cultivate extensive clinical and account knowledge in rare cholestatic liver diseases along with Mirum's Liver portfolio.

• Identify and prioritize high-potential customers, accounts, and referral networks.

• Implement tailored account strategies to enhance disease awareness, patient identification, treatment consideration, initiation, and ongoing adherence.

• Develop and execute territory business strategies that align with national, zone, and regional objectives.

• Utilize performance metrics, customer insights, market intelligence, access dynamics, and competitive trends to refine territory strategy.

• Keep precise records of customers, forecasts, expense reports, administrative documents, and business updates.

• Build strategic relationships with accounts, health systems, centers of excellence, and referral networks in hepatology and gastroenterology.

• Establish trusted relationships with physicians, advanced practice providers, nurses, pharmacists, office personnel, and care teams.

• Map out influence and decision-making processes in complex accounts and secure subsequent actions.

• Coordinate compliant account initiatives with field partners.

• Convey complex scientific and clinical information in a clear and credible manner.

• Implement approved promotional programs and customer interactions in line with company policies and regulatory standards.

• Identify deficiencies in disease awareness, patient identification, referrals, treatment consideration, and ongoing support.

• Influence stakeholders without formal authority and manage resistance constructively.

• Keep patients and caregivers at the forefront of territory and account decision-making.

• Collaborate with Market Access and Patient Services to assist care teams in overcoming patient-journey challenges.

• Elevate recurring customer, access, and patient-support challenges to internal teams.

• Partner with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, Analytics, and Advocacy.

• Capture and relay actionable insights from the field.

• Participate in business reviews, training sessions, team meetings, launch preparations, and cross-functional initiatives.

• Demonstrate ownership, self-motivation, resourcefulness, and initiative in a rapidly changing rare-disease landscape.

• Create engagement opportunities, test strategies, learn rapidly, and convert insights into actionable steps.

• Maintain performance amidst pressure, uncertainty, obstacles, delays, and setbacks.

• Seek constructive feedback and apply coaching to enhance clinical, strategic, and sales skills.

• Embody Mirum's values and uphold ethical, compliant, transparent, inclusive, and respectful behavior.

⛳️ Requirements

• A Bachelor’s degree is required; an advanced degree is preferred.

• Over 5 years of progressive sales experience in the pharmaceutical or biotechnology sector.

• Proven success in consistently achieving business results in a complex specialty, rare disease, orphan drug, or high-science market.

• Experience in rare diseases is highly preferred; knowledge in hepatology, gastroenterology, pediatric specialty care, or another complex specialty market is highly valued.

• Strong clinical aptitude with the ability to learn, retain, and articulate complex information regarding disease states, diagnostics, mechanisms of action, clinical data, and product details.

• Experience with account-based selling across health systems, centers of excellence, multidisciplinary care teams, referral networks, and key healthcare professionals.

• Ability to employ insight-driven or challenger-style selling to effectively challenge the status quo, influence behavior, and facilitate customer decision-making.

• Familiarity with access and reimbursement dynamics, patient support pathways, and services in rare disease markets.

• Solid business acumen with the ability to analyze performance data, derive insights, create territory and account strategies, and translate plans into field execution.

• Exceptional interpersonal skills, emotional intelligence, communication, presentation skills, judgment, and the ability to establish trust with sophisticated customers.

• Self-motivated, resourceful, resilient, organized, and capable of prioritizing and performing independently in a fast-paced, ambiguous environment.

• Demonstrated success in cross-functional collaboration with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, and Analytics.

• Strong commitment to ethical conduct, compliance, and approved promotional practices.

• A valid driver's license and the willingness to travel up to 70%, including frequent overnight stays and occasional weekend obligations.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Flexible work schedule and remote work options.

• Opportunities for professional development and career advancement.

• Generous paid time off and holiday leave.