Therapeutic Account Manager, Liver

This is a fully remote position, open to applicants in New York.

📋 Description

• Achieve robust and sustainable business outcomes while making a significant impact on patient care in a designated territory.

• Cultivate extensive clinical and account knowledge in rare cholestatic liver diseases and Mirum's Liver portfolio.

• Recognize and prioritize high-opportunity customers, accounts, and referral networks.

• Implement tailored account strategies to enhance disease awareness, patient identification, treatment consideration, initiation, and persistence.

• Create and execute territory business plans that align with national, zone, and regional objectives.

• Leverage performance metrics, customer insights, market intelligence, access dynamics, and competitive trends to refine territory strategies.

• Maintain precise customer records, forecasts, expense reports, administrative documentation, and business updates.

• Build strategic accounts, health systems, centers of excellence, and referral networks in pediatric and adult hepatology and gastroenterology.

• Establish trustworthy relationships with physicians, advanced practice providers, nurses, pharmacists, office personnel, and care teams.

• Navigate influence and decision-making processes in complex accounts and ensure appropriate follow-up actions are taken.

• Coordinate compliant account initiatives in collaboration with field partners.

• Clearly and accurately convey complex scientific and clinical information.

• Implement sanctioned promotional programs and customer interactions in line with company policies and regulations.

• Influence various stakeholders, manage resistance, and facilitate customer decision-making.

• Keep patients and caregivers at the forefront of territory and account strategies.

• Work with Market Access and Patient Services to assist care teams in overcoming patient journey obstacles.

• Identify and escalate barriers related to customer access and patient support.

• Collaborate with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, Analytics, and Advocacy.

• Gather actionable field insights and contribute to business reviews, training sessions, team meetings, launch preparations, and cross-functional projects.

• Demonstrate ownership, initiative, resourcefulness, resilience, curiosity, coachability, and a commitment to Mirum's values and ethical standards.

⛳️ Requirements

• A Bachelor's degree is required; an advanced degree is preferred.

• Over 5 years of progressive sales experience in the pharmaceutical or biotechnology sector.

• Proven history of consistently achieving business results in a complex specialty, rare disease, orphan drug, or high-science market.

• Strong clinical understanding and the ability to learn, retain, and communicate intricate disease-state, diagnostic, mechanism-of-action, clinical-data, and product information.

• Experience in account-based sales across health systems, centers of excellence, multidisciplinary care teams, referral networks, and influential healthcare professionals.

• Capability to utilize insight-led or challenger-style selling to constructively challenge the status quo, influence behaviors, and drive customer decision-making.

• Familiarity with access and reimbursement dynamics, patient support pathways, and patient services within rare disease markets.

• Strong business acumen with the ability to interpret performance data, identify insights, develop territory and account strategies, and translate those plans into field execution.

• Outstanding interpersonal, emotional intelligence, communication, presentation, judgment, and trust-building abilities.

• Self-driven, resourceful, resilient, organized, and able to prioritize while working independently in a fast-paced, ambiguous environment.

• Proven success collaborating cross-functionally with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, and Analytics.

• Strong commitment to ethical conduct, compliance, and adherence to approved promotional practices.

• A valid driver's license and willingness to travel up to 70%, including frequent overnight travel and occasional weekend commitments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive work environment that values diversity and inclusion.