Therapeutic Account Manager, Liver

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Develop and implement targeted territory business plans that align with national, zone, and regional priorities.

• Utilize performance metrics, customer insights, market intelligence, access dynamics, and competitive trends to pinpoint opportunities and adapt territory strategy.

• Achieve territory business goals through prioritization, customer engagement, resource management, and accountability for outcomes.

• Keep precise customer records, forecasts, expense reports, administrative documentation, and business updates.

• Identify, prioritize, and cultivate high-potential accounts, health systems, centers of excellence, and referral networks in pediatric and adult hepatology and gastroenterology.

• Design and implement tailored account plans that reflect patient journeys, stakeholder involvement, clinical decision-making, referral patterns, access considerations, customer demands, and competitive landscapes.

• Establish trustworthy relationships with physicians, advanced practice providers, nurses, pharmacists, office staff, and other members of the care team.

• Analyze influence and decision-making within complex accounts and secure subsequent steps to advance account strategy.

• Coordinate compliant account actions alongside field partners.

• Enhance and sustain knowledge of rare cholestatic liver disease, diagnostic pathways, mechanisms of action, clinical data, products, approved uses, safety information, patient support, access and reimbursement, and competition.

• Convey intricate scientific and clinical information clearly, accurately, and credibly.

• Implement approved promotional programs and customer engagements while adhering to company policies and regulatory requirements.

• Assist customers in recognizing gaps in disease awareness, patient identification, referral, treatment considerations, and ongoing support.

• Influence various stakeholders without formal authority and effectively navigate resistance.

• Keep patients and caregivers at the forefront of territory and account decisions.

• Collaborate with Market Access and Patient Services partners on resources and barriers to the patient journey.

• Identify and elevate recurring customer, access, and patient-support obstacles.

• Partner with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, Analytics, and Advocacy.

• Gather and communicate actionable field insights.

• Contribute to business reviews, training, team meetings, launch readiness, cross-functional initiatives, best-practice sharing, and overall organizational success.

• Operate with ownership, initiative, resourcefulness, and self-motivation in a rapidly evolving rare-disease environment.

• Create engagement opportunities, test strategies, learn rapidly, and translate insights into action.

• Maintain performance amid pressure and uncertainty, recover swiftly, and stay focused on long-term objectives.

• Seek feedback and leverage coaching to enhance clinical, strategic, and selling skills.

• Exemplify Mirum's values and conduct that is ethical, compliant, transparent, inclusive, and respectful.

⛳️ Requirements

• Bachelor's degree required; advanced degree preferred.

• 5+ years of progressive sales experience in the pharmaceutical or biotechnology sector.

• Proven track record of consistently achieving business results in a complex specialty, rare disease, orphan drug, or high-science market.

• Experience in rare diseases is highly preferred; familiarity with hepatology, gastroenterology, pediatric specialty care, or other complex specialty markets is highly desirable.

• Strong clinical aptitude with a demonstrated ability to learn, retain, and communicate complex disease-state, diagnostic, mechanism-of-action, clinical-data, and product information.

• Experience in account-based selling across health systems, centers of excellence, multidisciplinary care teams, referral networks, and influential healthcare professionals.

• Proven ability to use insight-led or challenger-style selling to constructively challenge the status quo, influence behaviors, and advance customer decision-making.

• Working knowledge of access and reimbursement dynamics, patient support pathways, and the role of patient services in rare disease markets.

• Strong business acumen with the ability to interpret performance data, identify insights, develop territory and account strategies, and translate plans into effective field execution.

• Exceptional interpersonal skills, emotional intelligence, communication, presentation skills, judgment, and the ability to build trust with a diverse and highly sophisticated customer base.

• Demonstrated self-motivation, resourcefulness, resilience, organization, and ability to prioritize and perform independently in a fast-paced, ambiguous environment.

• Proven success in partnering cross-functionally with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, and Analytics.

• Commitment to ethical conduct, compliance, and approved promotional practices, with sound judgment in complex customer and patient-related situations.

• Valid driver's license and willingness to travel up to 70%, including frequent overnight stays and occasional weekend commitments.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holidays.

• Opportunities for professional development and career advancement.

• Supportive and inclusive work environment.