Territory Sales Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Market and sell merchant services products to both prospective and existing customers of FFB Bank.

• Identify and pursue additional merchant services leads within the assigned sales territory.

• Collaborate with commercial lenders, branch managers, personal bankers, and tellers to generate and respond to referrals.

• Act as a subject matter expert for merchant services.

• Provide service and support to merchant services clients, including troubleshooting and resolving issues.

• Generate new leads through outbound calls, emails, networking, and face-to-face meetings.

• Cultivate and sustain relationships with both prospective and existing clients.

• Utilize CRM systems to monitor interactions, update customer records, and manage pipeline activities.

• Develop deposit, loan, and merchant relationships through prospecting, networking, referrals, and Centers of Influence.

• Assess financial needs and provide tailored banking solutions.

• Oversee the entire sales lifecycle, from prospecting to solution design, proposals, negotiation, closing, and funding.

• Prepare proposals and responses to RFPs.

• Collect and analyze business and financial data for underwriting, pricing, and approval processes.

• Meet or exceed sales volume, revenue, margin, fee, and cross-sell objectives.

• Maintain accurate records of pipeline, prospecting, and sales activities.

• Collaborate with leadership to develop and implement an annual business plan.

• Engage in business development, community involvement, and professional networking activities.

• Keep informed about market trends, competitive products, and regulatory requirements.

• Work with internal partners to ensure a seamless client experience.

• Enhance existing client relationships through cross-selling initiatives.

• Mentor and assist junior Relationship Managers at more advanced levels.

• Complete administrative duties and necessary Bank Compliance Training.

• Address internal and external inquiries via email, phone, or messaging platforms.

• Represent the Bank with ethical conduct and active community participation.

• Ensure adherence to Bank policies, relevant laws, regulations, confidentiality, data privacy, and AML/CFT responsibilities.

• Carry out tasks in an office or home office environment.

• Travel up to 75% for client visits, sales presentations, conferences, corporate events, and training sessions.

⛳️ Requirements

• Bachelor’s degree from an accredited institution is preferred; relevant fields such as Business, Finance, or related disciplines are ideal.

• A minimum of 3–5 years of relevant experience in banking, financial services, or a similar industry is required.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is essential.

• Proven ability to cross-sell and confidently articulate all products and services.

• Familiarity with commercial banking products and services is necessary.

• Strong understanding of federal compliance regulations is required.

• Capability to take initiative and drive change through consensus building, negotiation, and conflict resolution.

• Excellent oral, written, and interpersonal communication skills.

• Ability to interpret documents, comprehend procedures, write reports and correspondence, and communicate clearly with customers, vendors, and employees.

• Strong organizational and time management skills with a keen attention to detail.

• Excellent teamwork and relationship-building skills.

• Willingness to undertake special projects and perform additional duties as assigned.

• Commitment to ongoing learning and professional growth.

• Ability to juggle multiple priorities and meet deadlines effectively.

• Capacity to work independently with minimal supervision, as well as collaboratively as part of a team.

• Proven adaptability to changing priorities and procedures.

• A valid driver’s license and a vehicle with appropriate insurance coverage if driving is required for performing assigned duties and responsibilities.

🏝️ Benefits

• Employee ownership through our ESOP program.

• A collaborative and close-knit company culture.

• Opportunities to engage in community and networking events.

• Comprehensive medical, dental, and vision coverage.

• Life insurance benefits.

• Paid vacation time.

• 401(k) retirement plan.

• Training and development opportunities.

• Tuition reimbursement programs.

• Employee Assistance Program.

• Internal job postings and referral incentives.

• Performance-based incentives through participation in an incentive plan.