Territory Sales Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Market and sell merchant services products to both potential and existing customers of FFB Bank.

• Identify and prospect within the sales territory to generate additional leads for merchant services.

• Collaborate with commercial lenders, branch managers, personal bankers, and tellers to create and act on referrals.

• Act as a subject matter expert in merchant services.

• Provide service and support to merchant services clients, including troubleshooting and resolving issues.

• Generate leads through outbound communications, emails, networking, and face-to-face meetings.

• Establish and nurture client relationships to foster long-term business growth.

• Utilize CRM systems to monitor interactions, update customer information, and manage sales pipeline activities.

• Build relationships for deposits, loans, and merchant services through prospecting, networking, referrals, and Centers of Influence.

• Create and oversee a portfolio of client relationships by recognizing financial needs and offering customized banking solutions.

• Manage the entire sales process from prospecting to solution design, proposals, negotiation, closing, and funding.

• Develop proposals and responses to RFPs that address client challenges while positioning Bank solutions effectively.

• Collect and analyze business and financial data for underwriting, pricing, and approval processes.

• Meet sales volume, revenue, margin, fee, and cross-selling targets.

• Keep precise records of pipeline, prospecting, and sales activities.

• Create and implement an annual business plan in collaboration with leadership.

• Engage in business development, community involvement, and professional networking activities.

• Stay informed on market trends, competitor offerings, and regulatory requirements.

• Work alongside internal partners to ensure a seamless client experience.

• Enhance existing relationships by cross-selling and providing additional banking opportunities.

• Mentor and support junior Relationship Managers in advanced roles.

• Complete necessary administrative tasks and Bank Compliance Training.

• Address internal and external inquiries with professionalism and promptness.

• Uphold the Bank’s reputation through ethical behavior and community engagement.

• Ensure compliance with Bank policies, procedures, laws, regulations, confidentiality, data privacy, and AML/CFT responsibilities.

• Perform assigned duties in an office or home office setting.

• Travel up to 75% for client meetings, sales presentations, conferences, corporate events, and training sessions.

⛳️ Requirements

• A Bachelor’s degree from an accredited institution is preferred, ideally in a relevant field such as Business or Finance.

• A minimum of 3–5 years of experience in banking, financial services, or a related industry is required.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is essential.

• Proven ability to cross-sell and confidently articulate all products and services.

• Familiarity with commercial banking products and services is essential.

• A strong understanding of federal compliance regulations is required.

• Capacity to take initiative and drive change through collaboration, negotiation, and conflict resolution.

• Excellent oral, written, and interpersonal communication skills are necessary.

• Strong organizational and time management skills with an eye for detail are important.

• Exceptional teamwork and relationship-building abilities.

• Openness to take on special projects and perform additional responsibilities as needed.

• Dedication to ongoing learning and professional growth.

• Ability to maintain authenticity and integrity in professional interactions.

• Competence in managing multiple priorities and adhering to deadlines.

• Capability to work independently with little supervision as well as collaboratively within a team.

• Proven adaptability to shifting priorities and procedures.

• A valid driver’s license and a vehicle with appropriate insurance coverage are required if driving is necessary for assigned duties.

🏝️ Benefits

• Employee ownership through our ESOP program.

• A cooperative and close-knit workplace culture.

• Opportunities for participation in community and networking events.

• Comprehensive medical, dental, and vision coverage.

• Life insurance benefits.

• Paid vacation time.

• 401(k) retirement plan.

• Opportunities for training and development.

• Tuition reimbursement program.

• Employee Assistance Program.

• Internal job postings and a referral program.

• Performance-based incentives through participation in an incentive plan.