Territory Sales Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Promote merchant services products to both prospective and existing customers of FFB Bank.

• Identify and pursue merchant services leads within the designated sales territory.

• Collaborate with commercial lenders, branch managers, personal bankers, and tellers to generate and respond to referrals.

• Act as a subject matter expert in merchant services.

• Provide service and support to merchant services clients, including troubleshooting and resolving issues.

• Create new leads through outbound calls, emails, networking, and face-to-face meetings.

• Establish and nurture client relationships to foster long-term business growth.

• Utilize CRM systems to monitor interactions, update customer records, and manage pipeline activities.

• Develop deposit, loan, and merchant relationships through prospecting, networking, referrals, and Centers of Influence.

• Manage and grow a portfolio of client relationships by delivering customized banking solutions.

• Oversee the entire sales process, including prospecting, solution design, proposal creation, negotiation, closing, and funding.

• Prepare and present proposals and responses to RFPs.

• Collect and evaluate business and financial information for underwriting, pricing, and approval processes.

• Meet sales volume, revenue, margin, fees, and cross-sell objectives.

• Keep accurate pipeline and sales activity records utilizing CRM and reporting tools.

• Develop and implement an annual business plan in collaboration with leadership.

• Engage in business development, community involvement, and professional networking.

• Stay updated on market trends, competitive offerings, and regulatory requirements.

• Work with internal partners to provide a seamless client experience.

• Enhance existing relationships through cross-selling and additional banking options.

• Mentor and assist junior Relationship Managers at more senior levels.

• Complete necessary administrative tasks and Bank Compliance Training requirements.

• Respond to inquiries from both internal and external sources promptly and professionally.

• Represent the Bank with ethical behavior and community participation.

• Ensure adherence to Bank policies, applicable laws, regulations, confidentiality, data privacy, and AML/CFT responsibilities.

• Perform duties in either an office or home office setting.

• Travel up to 75% for client visits, sales presentations, conferences, corporate events, and training sessions.

⛳️ Requirements

• Bachelor's degree from an accredited institution preferred; relevant fields such as Business, Finance, or related areas are preferred.

• At least 3–5 years of applicable experience in banking, financial services, or a related industry is required.

• Required proficiency in Microsoft Office Suite (Excel, Word, Outlook).

• Proven ability to cross-sell and articulate all products and services with confidence and authority.

• Familiarity with commercial banking products and services.

• Strong understanding of federal compliance regulations is essential.

• Capacity to take initiative and drive change through consensus building, negotiation, and conflict resolution.

• Excellent oral, written, and interpersonal communication skills.

• Ability to apply common sense in executing instructions, interpreting documents, understanding procedures, writing reports and correspondence, and communicating clearly with customers, vendors, and colleagues.

• Strong organizational and time management skills with a keen attention to detail.

• Ability to work effectively in a team and build strong relationships.

• Openness to undertaking special projects and performing other assigned duties.

• Commitment to ongoing learning and professional growth.

• Ability to maintain authenticity and integrity in all professional interactions.

• Capable of managing multiple priorities and meeting deadlines efficiently.

• Ability to work independently with minimal supervision and as part of a team.

• Proven adaptability to changing priorities and procedures.

• Valid driver's license and access to a vehicle with appropriate insurance coverage if driving is required for job duties.

🏝️ Benefits

• Employee ownership through our ESOP program.

• A supportive and collaborative workplace culture.

• Opportunities to engage in community and networking events.

• Comprehensive medical, dental, and vision coverage.

• Life insurance benefits.

• Paid vacation time.

• 401(k) retirement savings plan.

• Training and development opportunities.

• Tuition reimbursement program.

• Employee Assistance Program.

• Access to internal job postings and a referral program.

• Performance-based incentives through participation in an incentive plan.