Territory Manager II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage a team of 45+ employees, including a TM1, addressing customer opportunities, issues, and complaints promptly.

• Provide leadership and supervisory guidance for mentoring the TM1 as well as all direct and indirect reports.

• Build relationships with internal customers and provide advice regarding service and service delivery, including maintenance agreements and SLAs.

• Conduct root-cause analysis and implement preventive measures for recurring escalation issues.

• Assist in resolving escalations arising from resource-related problems, including disciplinary and interpersonal skills challenges.

• Participate in hiring processes and monitor performance improvement initiatives.

• Offer coaching and counseling to team members to enhance their skills.

• Monitor and track expenses, finances, overtime, employee-related costs, tools, test equipment, vehicles, and service parts.

• Establish objectives, conduct quarterly and annual performance reviews, and manage vacation and training schedules.

• Hold regular one-on-one and team meetings with planners and coordinators.

• Oversee all district operations to ensure the provision of on-site support services while managing expenses and assets.

⛳️ Requirements

• High school diploma or GED is required (a Bachelor’s degree is preferred; equivalent experience or a combination of education and experience may be accepted on an exceptional basis).

• Five to eight years of experience in hardware and/or software support is necessary.

• Prior experience in a leadership role such as group, team, or project leader in technical services or support is preferred.

• Must reside locally and live within the assigned service area.

• Possession of a valid driver's license is required.

• Authorization to work in the U.S. is necessary.

• Must be willing and able to pass a comprehensive background check, which includes a credit check, criminal history, driving record, and drug screening.

• Capability to lift and carry tools and parts weighing up to 50 lbs.

• Open to prolonged travel as required.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k