Telephonic Care Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the optimal wellness of members by coordinating available services and resources.

• Identify and address obstacles that impede effective care.

• Oversee patient care through assessments, data analysis, and discussions with members.

• Ensure that patients make progress towards their desired health outcomes.

• Utilize professional concepts, standards, regulations, strategies, and operating procedures.

• Make informed decisions regarding work methods and priorities while adhering to guidance.

• Report directly to the Care Management Manager.

⛳️ Requirements

• A minimum of 2 years of relevant experience.

• Proficiency in Outlook, Word, Excel, SharePoint, and Teams.

• Capability to utilize various electronic information applications and software programs.

• Outstanding verbal and written communication skills, coupled with strong interpersonal abilities.

• A genuine passion for contributing to an organization committed to enhancing consumer experiences.

• Minimum home internet speed of 25 Mbps for download and 10 Mbps for upload.

• A dedicated workspace free from interruptions to safeguard member PHI / HIPAA information.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance.

• Flexible remote work arrangement.

• Self-provided internet service requirements and a dedicated workspace for home-based work.

• Occasional travel to Humana offices for training or meetings.