Telephone Sales Representative

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Conduct outbound fundraising calls to secure pledges for client projects.

• Initiate engaging conversations with potential donors.

• Adhere to the messaging provided and approved by the client on every call.

• Utilize a structured fundraising call approach, incorporating relevant political reasons and transition phrases.

• Practice responsive listening and deliver appropriate situational responses.

• Achieve and maintain project goals and efficiency metrics, including an 85% occupancy ratio.

• Ensure 95% on-time performance for shift starts and returns from breaks and lunch.

• Maintain 95% adherence to shifts and absenteeism performance standards.

• Provide exceptional customer service and respond promptly to individuals contacted.

• Accept coaching and feedback in a positive manner.

• Uphold a professional appearance and demeanor.

• Remain focused on the current project and prepare thoroughly for each call.

• Carry out additional duties as assigned by the Center Manager.

• Operate under the supervision of the Center Manager and Coach.

• Engage in monitored and recorded calls for quality assurance and training purposes.

⛳️ Requirements

• Must be at least 18 years old at the time of employment.

• Full-time availability for day shifts from Monday to Friday is required.

• Additional shifts may be necessary during peak seasons.

• Must reside and work within the continental United States.

• Must possess a computer that meets system requirements, along with a USB headset, web camera, and wired internet connection; Wi-Fi is not permitted.

• A quiet, uninterrupted, and distraction-free workspace is mandatory.

• Passing a background check is required.

• Use of identity masking, anonymization, VPNs not explicitly approved, IP spoofing, location masking tools, anonymizers, and proxies is prohibited.

• Voice changers, accent changers, speech alteration tools, filters, avatars, overlays, and any visual effects that alter or mask voice or appearance are not allowed.

• Must present authentically during training, video meetings, and phone calls.

• Clear and effective verbal communication skills are essential.

• A pleasant and engaging voice with good pronunciation and diction is required.

• Physical stamina for extended periods of talking is necessary.

• Basic computer skills, including data entry, typing, and software or database navigation, are expected.

• Good hearing and active listening abilities are essential.

• Capability to read and understand scripts displayed on a computer monitor.

• Ability to multitask while conversing with donors and entering data.

• A minimum of 1 year of experience in outbound sales, outbound fundraising, or outbound collections is required.

🏝️ Benefits

• Paid training during the first three weeks at $11 per hour or state minimum wage, whichever is higher.

• Bonus potential of up to $20 per hour.

• $250 retention bonus after 4 weeks, contingent on active status, good standing, performance, and hours requirements.

• $500 retention bonus after 7 weeks, contingent on active status, good standing, performance, and hours requirements.

• Referral bonus program available.

• Paid time off offered.

• Retirement plan with matching contributions.

• Health insurance with a Health Savings Account.

• Dental insurance included.

• Vision insurance provided.

• Life insurance coverage.

• Disability insurance available.