Telephone Sales Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Conduct outbound fundraising calls to secure pledges for client initiatives

• Initiate engaging discussions with prospective donors

• Adhere to the approved messaging provided by the client for each call

• Implement required call structures, political justifications, and transitional phrases

• Employ responsive listening techniques to deliver suitable situational responses

• Achieve and sustain project objectives and efficiency standards

• Maintain an occupancy ratio of 85%

• Reach 95% punctuality for shift starts and return times from breaks and lunch

• Uphold 95% adherence to scheduled shifts and absenteeism performance

• Exhibit outstanding customer service and respond promptly to callers

• Receive coaching and guidance with a positive attitude

• Uphold a professional demeanor and appearance

• Remain focused on the current project and prepare thoroughly for each call

• Execute additional tasks as directed by the Center Manager

• Participate in monitored and recorded calls for quality assurance and training purposes

⛳️ Requirements

• Must be 18 years or older at the time of employment

• Availability for full-time work during the day shift, Monday through Friday

• Additional shifts may be necessary during peak busy periods

• Employment must be based in the continental United States

• Ownership of a computer that meets system specifications is required

• A USB headset must be owned

• A web camera is mandatory

• A wired internet connection is required; no Wi-Fi permitted

• Must maintain a quiet, uninterrupted workspace free from distractions

• A background check must be passed

• Usage of identity masking or anonymization technology is prohibited, including unapproved VPNs, IP spoofing, and similar tools

• Tools that alter voice or appearance, such as voice changers and filters, are not allowed

• Authenticity must be presented during training, video conferences, phone conversations, and work-related communications

• Clear and effective verbal communication skills are essential

• A pleasant and engaging voice with proper pronunciation and diction is required

• Physical stamina is necessary for long periods of telephone work

• Basic computer skills for data entry and donor information management are needed

• Comfort in typing quickly and navigating software or database systems is essential

• Strong hearing and active listening capabilities are required

• Ability to read and understand scripts displayed on a computer monitor

• Strong reading comprehension skills and the ability to rapidly process written material are necessary

• Capability to multitask while conversing with donors and entering data

• Emotional resilience is essential for managing rejection or negative feedback

• A minimum of 1 year of experience in outbound sales, fundraising, or collections is required

• A high school diploma and/or some college education is preferred

• Calls will be monitored and recorded for quality assurance and training purposes

🏝️ Benefits

• Paid training during the first three weeks at $11 per hour or the state minimum wage, whichever is higher

• Opportunity to earn bonuses of up to $20 per hour

• $250 retention bonus after 4 weeks, contingent on active status, good standing, performance, and specified hours/rate conditions

• $500 retention bonus after 7 weeks, contingent on active status, good standing, performance, and full-time hours conditions

• Referral bonus program available

• Paid time off

• Retirement plan with matching contributions

• Health insurance with a Health Savings Account

• Dental coverage

• Vision coverage

• Life insurance

• Disability insurance

• Position allows for remote work

• Paid training provided