Technology Trainer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assess and identify the current and future training requirements with each software release.

• Implement diverse training techniques, such as technical user manuals, training presentations, and eLearning tools.

• Develop and manage curricula, training guides, classroom activities, competency evaluations, assessments, and online learning modules.

• Evaluate the effectiveness, success, and ROI of training programs and report findings accordingly.

• Stay informed about trends, advancements, and best practices in training.

• Provide tailored training programs for clients.

• Recognize additional training and educational requirements for the organization and its clientele.

• Collaborate with the Customer Engagement team to create and maintain training project plan templates that align with implementation deadlines.

• Conduct classroom and online training sessions for end users in both group and individual formats.

• Perform observations and surveys of end users to enhance course materials and delivery methods.

• Build, manage, and refine the customer-facing product knowledge base, inclusive of user manuals and knowledge articles.

• Assess where new functionalities fit within the knowledge base structure, considering system areas, end-user roles, and workflows.

• Analyze release documentation for new features and enhancements, posing targeted questions to stakeholders to verify context and accuracy.

• Assist in consolidating internal product knowledge into a centralized internal knowledge repository.

• Collaborate with product owners, Customer Engagement, and technical teams to ensure that training and knowledge resources are precise and of high quality.

⛳️ Requirements

• A Bachelor's degree in a business or health-related field from an accredited institution, or be a licensed healthcare professional.

• 3 to 10+ years of relevant experience in health sciences, allied health, or IT.

• Previous experience in training within small/large groups, both in classroom and online environments.

• Exceptional attention to detail and a strong commitment to accuracy and quality.

• Familiarity with ICH/GCP and local regulatory authority drug research and development regulations.

• Working knowledge of FDA Guidance Documents, EU Directives, ISO 14155 regulations, drug/device development, and clinical monitoring procedures is preferred.

• Understanding of web-based communication tools for effective training delivery.

• Proven technical aptitude and the capacity to quickly learn new technologies.

• Proficient in general computer hardware and software.

• Ability to handle multiple tasks and work efficiently in a dynamic environment with shifting priorities.

• Strong English proficiency at C1 level, with excellent verbal and written communication skills across all levels of the organization.

• Outstanding organizational and time-management abilities; skilled at prioritizing tasks to meet deadlines.

• Experience working with agile technical development teams is ideally preferred.

🏝️ Benefits

• Employees have the option to work remotely.