Technology Account Lead

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Deliver account and application assistance to Automotive, Aerospace, and Industrial clients

• Support technologies related to transportation management and distribution management

• Offer application and potential system operations support for high-profile accounts

• Act as the primary liaison between clients and IT

• Conduct financial reporting and forecasting

• Provide status updates

• Manage change requests

• Collect and define requirements

• Oversee a matrix environment and engage relevant teams at the appropriate times

• Represent the voice of the customer

• Provide 24/7 on-call support for Severity 1 incidents according to the duty roster, typically one week every two months

• Address Severity 1 escalations 24/7/365 with a focus on root-cause analysis and corrective actions

• Manage the scope, timeline, and budget for medium to large complex business startups across various IT teams

• Carry out additional responsibilities as assigned

⛳️ Requirements

• A Bachelor's degree in IT management, supply chain management, computer science, engineering, accounting, or finance, or a high school diploma with equivalent experience in one of these fields is required

• A minimum of five (5) years in account management or a related field is required

• At least two (2) years of experience in the automotive industry is required

• A minimum of two (2) years of logistics or supply chain experience is preferred

• Comprehensive knowledge of the automotive industry

• Strong documentation skills for defining business requirements and scope

• Capability to manage budgets through quotation, approval, and execution phases

• Solid understanding of SOP98 and principles of account capitalization

• Familiarity with project management methodologies

• Proficiency in building project plans using Microsoft technologies

• Ability to manage project goals for timely delivery

• Skill in negotiating resource allocation and priorities

• Strong client-facing abilities

• Capacity to cultivate enduring internal and external customer relationships

• Ability to achieve results through influence

• Experience managing multiple projects and/or change requests simultaneously is preferred

• PMI certification is preferred

• Must respond to Severity 1 escalations 24/7/365 according to the duty roster

• Must meet any applicable employment, educational, motor vehicle, road test, badging, or customer background screening requirements

🏝️ Benefits

• Medical insurance

• Prescription insurance

• Dental insurance

• Vision insurance

• Life insurance

• Options for disability insurance

• Paid time off for vacation, illness, bereavement, family, and parental leave

• Tax-advantaged 401(k) retirement savings plan

• Annual bonus, commission, and/or long-term incentive plans may be available based on position level/type

• Opportunities for career growth

• Employee input and participation in a respectful, collaborative culture