Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver real-time remote technical assistance, training, and guidance to internal technicians and dental clients via the TechConnect platform and associated tools.

• Manage remote support requests through a queue-based system (FSM Grid/TechConnect).

• Oversee the dispatch board during times when not engaged in TechConnect calls.

• Mentor novice technicians.

• Offer remote front-line support to dental office personnel through troubleshooting, installations, and configuration.

• Address inquiries from both external and internal customers, ensuring compliance with contractual response times.

• Record all interactions in work orders and relevant systems.

• Utilize FSM Grid to schedule Field Service Technicians and document notes within tickets.

⛳️ Requirements

• Must reside in the Mountain or Pacific Time Zone.

• Proficient in computer usage, including familiarity with Windows-based applications.

• Excellent time-management and organizational abilities, capable of prioritizing and handling multiple tasks and/or projects.

• A problem solver who is adaptable and an agile thinker.

• Strong communication skills with active listening capabilities, able to clarify complex technical issues in straightforward, customer-friendly language.

• Comprehensive knowledge of dental and related equipment operation, troubleshooting, and basic repair techniques.

• Familiarity with networking fundamentals and collaboration with office IT staff (Wi-Fi, firewalls, device connectivity).

• Understanding of electrical systems, plumbing, and equipment calibration procedures.

• Knowledge of low-voltage electrical equipment installation and repair.

• Proficient with remote support platforms (e.g., TechConnect, TalkDesk), mobile devices (iPads), and communication tools (FSM Grid, email, SMS).

• High School Diploma or equivalent.

• Associate's Degree in a Technical or Vocational field.

• Minimum of 5 years in Dental Field Service Experience (Required).

• 1-3 years in Electrical, Customer Service, Military, HVAC, Pneumatics, or Software/Hardware Experience (Preferred).

• 1-3 years of Technical Training Experience in the Bio-Med or Electronics Field (Preferred).

• 1-3 years in a Remote Support, Help Desk, Contact Center, or Teleservice Role (Preferred).

🏝️ Benefits

• Competitive Compensation Packages.

• Medical, Dental, and Vision Benefits effective on Day 1.

• 401k Package.

• Paid Time Off Program.

• Profit Sharing.

• Associate Discounts.

• Community Giveback Programs.

• College Tuition Savings Program.

• Supportive Family Culture for all Associates.

• Recognized as a FORTUNE Great Place to Work.

• Opportunities to Enhance Benco through Diversity and Inclusion Resource Groups.

• Family-owned for over 90 years.