Technical Writer – Configuration Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Create and sustain technical documentation, which includes admin installation guides, API references, system architecture diagrams, and additional artifacts.

• Collaborate with cross-functional teams to collect technical inputs and ensure content accuracy.

• Maintain documentation to reflect system updates and new releases.

• Develop and manage security and compliance documentation necessary for Authority to Operate (ATO) status.

• Establish and uphold configuration management policies, procedures, and Configuration Management Plans (CMPs).

• Define configuration identification schemes and naming conventions for Configuration Items (CIs).

• Perform CI audits, reviews, and verification activities.

• Oversee functional, allocated, and product baselines throughout the system development lifecycle.

• Coordinate release planning, deployment activities, and reviews conducted by government oversight.

• Integrate configuration management processes with SAFe/Agile methodologies.

• Leverage AWS tools and services for documenting and managing cloud infrastructure.

• Align documentation and configuration management practices with AWS best practices and compliance standards.

• Act as a vital contributor on the Platform team, supporting a government client within a secure AWS environment.

⛳️ Requirements

• Active Secret Clearance.

• 3+ years of experience in configuration management for complex technical systems, including baseline management and change control.

• 3+ years of experience in technical writing, evidenced by a portfolio of published technical documents.

• Practical experience with DevOps tools and workflows, including GitLab.

• Bachelor’s degree or equivalent experience.

• Certification or formal training related to technical writing, configuration management, cloud technologies, or similar fields.

• Experience in supporting government programs or regulated environments.

• Familiarity with ATO processes and federal compliance frameworks.

• Knowledge of AWS cloud architecture and documentation of infrastructure.

• Capability to collaborate across engineering, DevOps, and program management teams.

• Ability to excel in dynamic Agile environments with shifting priorities.

• Willingness to travel locally up to 10% of the time.

🏝️ Benefits

• Flexible time off benefit.

• Extensive learning resources.

• Opportunities for learning and development.

• Healthcare benefits.

• Wellness benefits.

• Financial benefits.

• Retirement benefits.

• Family support benefits.

• Continuing education benefits.

• Time off benefits.

• Flexible work-life balance.