Technical Writer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Develop and enhance SiteDocs’ customer-oriented documentation initiative and public self-service Help Center.

• Produce precise and clear product documentation while influencing content structure, standards, workflows, and priorities.

• Proactively analyze product workflows, pinpoint documentation deficiencies, suggest feasible solutions, and advance the work.

• Collaborate with product, engineering, support, and subject-matter experts to facilitate customer self-service and product launches.

• Oversee documentation for one or more product areas, including the planning, writing, and upkeep of intricate workflows, advanced feature content, and troubleshooting manuals.

• Work together with product managers, engineers, designers, and support teams to prepare documentation for product introductions.

• Conduct interviews with subject-matter experts and perform hands-on product research to convert technical designs and functionalities into user-centric task content.

• Assist in defining the Help Center's information architecture by utilizing modular topic design and content reuse.

• Review existing content, recognize gaps, and manage a prioritized documentation backlog.

• Prepare, organize, migrate, and publish documentation for the upcoming launch of the redesigned public Help Center.

• Establish and enforce documentation standards, templates, review procedures, and publishing workflows.

⛳️ Requirements

• 3-5 years of experience in technical writing.

• Proven track record of managing complex documentation projects or product domains in a SaaS or software context.

• Strong technical writing capabilities with the proficiency to independently plan, draft, and organize intricate documentation sets for advanced product features.

• Expertise with Help Authoring Tools like Madcap Flare or RoboHelp, content management systems, and version control workflows.

• Solid grasp and consistent application of GoCanvas/SiteDocs style guidelines and pertinent industry style guides.

• Advanced research and interviewing abilities to gather comprehensive information from SMEs and resolve conflicting inputs.

• Capacity to handle multiple projects and deadlines, balancing scheduled work with urgent updates for releases or hotfixes.

• Comfort with markup and structured content (e.g., HTML, templates, content types).

• Excellent collaboration skills, including leading documentation discussions and influencing peers and partners through data and sound reasoning.

• Ability to independently explore questions, propose solutions, and adapt to changing requirements.

🏝️ Benefits

• Competitive salary and benefits package.

• Retirement savings plan with employer contributions.

• Paid time off and company-recognized holidays.

• Medical, dental, and vision insurance.

• Learning and development resources, including access to training and educational platforms.

• Opportunities for career advancement and internal mobility.

• Employee assistance and wellness resources.

• Employee discounts and other optional benefits.

• A people-oriented culture that emphasizes collaboration, innovation, and continuous improvement.