Technical Writer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Develop and enhance SiteDocs’ customer-oriented documentation program and public self-service Help Center.

• Produce clear and precise product documentation while contributing to the organization of content structure, standards, workflows, and priorities.

• Proactively analyze product workflows, identify documentation deficiencies, suggest practical solutions, and drive progress.

• Collaborate with product teams, engineering, support, and subject-matter experts to facilitate customer self-service and product launches.

• Manage documentation for one or more product domains, encompassing planning, writing, and upkeep of intricate workflows, advanced feature content, and troubleshooting guides.

• Work alongside product managers, engineers, designers, and support teams to prepare documentation for product launches.

• Conduct interviews with subject-matter experts and perform hands-on product research to convert technical designs and behaviors into user-focused task content.

• Assist in defining the Help Center's information architecture, content structure, and navigation by utilizing modular topic design and content reuse.

• Review existing content, pinpoint gaps, and maintain a prioritized documentation backlog.

• Collaborate with the documentation manager to prepare, organize, migrate, and publish documentation for the revamped public Help Center.

• Set and enforce documentation standards, templates, review processes, and publishing workflows.

⛳️ Requirements

• 3-5 years of experience in technical writing.

• Proven track record of managing complex documentation projects or product areas within a SaaS or software context.

• Excellent technical writing abilities and a demonstrated capacity to independently plan, draft, and organize complex documentation sets for advanced product features.

• Skilled in using Help Authoring Tools such as Madcap Flare or RoboHelp, content management systems, and version control workflows.

• Familiarity with GoCanvas/SiteDocs style guidelines and relevant industry style guides, with a consistent application.

• Advanced research and interviewing capabilities to extract detailed information from SMEs and reconcile conflicting inputs.

• Competence in managing multiple projects and deadlines, effectively balancing planned work with urgent releases or hotfix updates.

• Proficiency in working with markup and structured content, including HTML, templates, and various content types.

• Strong teamwork skills, including leading documentation discussions and influencing colleagues and partners.

• A curious mindset, growth orientation, independent research abilities, solution-oriented proposals, collaborative spirit, receptiveness to feedback, and adaptability.

🏝️ Benefits

• Competitive salary and benefits package.

• Retirement savings plan with employer contributions.

• Paid time off along with company-recognized holidays.

• Comprehensive medical, dental, and vision insurance.

• Access to resources for learning and development, including training and educational platforms.

• Opportunities for career advancement and internal mobility.

• Support resources for employee assistance and well-being.

• Employee discounts and other optional benefits.