Senior Technical Writer, Data Centers

This is a fully remote position, open to applicants in New York.

📋 Description

• Develop and sustain technical documentation for data center operations, encompassing SOPs, MOPs, EOPs, SOOs, user manuals, and troubleshooting guides.

• Work in collaboration with subject matter experts to convert intricate technical concepts into straightforward, user-friendly documentation.

• Create and revise diagrams, process flows, and various visual aids.

• Ensure that documentation complies with company standards, industry best practices, and regulatory standards.

• Review and refine documentation for precision, clarity, and uniformity.

• Oversee documentation version control and maintain a centralized repository.

• Engage in data center projects by documenting new installations, upgrades, and process enhancements.

• Assist in the preparation of training materials for data center personnel and end-users.

• Remain informed about industry trends and emerging technologies in data centers.

⛳️ Requirements

• A Bachelor's degree in Technical Writing, English, Engineering Technology, Information Technology, or a related field, or 4 years of technical experience or experience in a technical military occupational specialty in lieu of a degree.

• 6-8 years of experience in managing operations of critical environments, ideally within enterprise, colocation, or hyperscale data centers; or technical writing experience in IT or data center settings.

• Technical certifications related to IT, data centers, or maintenance management are advantageous.

• Strong grasp of data center operations, infrastructure, and technologies.

• Exceptional writing, editing, and proofreading capabilities.

• Proficiency in technical writing tools and software.

• Capability to comprehend and convey complex technical concepts to diverse audiences.

• Strong interpersonal and communication skills for effective collaboration with technical teams.

• Familiarity with industry standards and best practices, such as ITIL, ISO 27001, and DCIM.

• Must possess authorization to work in the United States without sponsorship; this role does not offer visa sponsorship.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive Medical, Dental, and Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Remote work arrangement.